Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I had new carpet put in today and everything was unpluged and…

Customer Question
I had new carpet put...
I had new carpet put in today and everything was unpluged and now I have no phone or TV service. My internet is working fine.
Submitted: 3 years ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 19 minutes by:
7/2/2015
Network Technician: Russell H., Internet and LAN replied 3 years ago
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 12,920
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Having things unplugged by workers in your house can lead to problems, for sure.
Do you just need to be guided toward plugging everything up together again properly? or is there some function that is now missing even when all are plugged together again?
In outline:
- to restore TV operation, connect signal source (antenna, cable box, etc.) to TV's cable input. (If there are two cable jacks on the back of the TV, then connect to the one marked 'Input'.)
- to restore phone operation, connect the phone line to the jack marked 'Line' on the phone or phone handset. (If you have not just one phone, or a phone plus other devices such as an answering machine, this process becomes a little more involved. So let me know how many devices you have, that are involved with the TV service and what sort of TV service it is, and let me know what sort of phone service you have also, and I will guide you through the details.)
Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I'm having trouble connecting my lg smart tv to my comcast
I'm having trouble connecting my lg smart tv to my comcast wireless. I walk the the steps of choosing a network and entering my password, but the connection is not made. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
193 satisfied customers
I put in a new modem and need to connect my smart TV so it
I put in a new modem and need to connect my smart TV so it can use my Amazon Prime. The modem is new because I kept getting movies stopped because of "not enough bandwidth". Now I get "internet connec… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Our smart tv will no longer connect to the internet. Other
Our smart tv will no longer connect to the internet. Other wireless devices all work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Vizio controller has access buttons for amazon and
My Vizio controller has access buttons for amazon and Netflix. We subscribe to both and have recently used both. Now however I cannot get amazon. I am able to access Amazon on my computer and cell pho… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
It will not connect to a network. the tv says MAC address:
it will not connect to a network. the tv says MAC address: 00:00:00:00:00:00. … read more
Harry
Harry
2,169 satisfied customers
Having trouble connecting to the internet. I just checked on
Having trouble connecting to the internet. I just checked on the status of my router and modem, so those are both fine. … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
677 satisfied customers
I have a UN55ES6150FXZA TV. It won't stay connected to WiFi
I have a UN55ES6150FXZA TV. It won't stay connected to WiFi long enough to enter the WEP. Other TV's in house (Further from modem) work fine. This is a relatively new problem, it used to work just fin… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My modem has been repaired and now my tv is telling me I
My modem has been repaired and now my tv is telling me I have no internet connection but it is the same modem, same WPA2 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Cisco ISB7105 is not wanting to connect to my tv. Is
Okay so my Cisco ISB7105 is not wanting to connect to my tv. Is there something special that I'm supposed to do that I'm not doing right ? We have connected all of the RCA cables and everything yet it… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have had problems with my internet, tv, modem, and phone
I have had problems with my internet, tv, modem, and phone all day. the comcast rep on phone told me to go to store and trade in modem. I did and finally got to and internet. I got a new modem. I am s… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My tv works fine when I am watching a show. When I switch to
My tv works fine when I am watching a show. When I switch to Blueray to watch a movie my Tv is dark. My internet is working fine. My tv and receiver equipment is working fine. I was watching a movie p… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It keeps saying I am not connected to the network. I
It keeps saying I am not connected to the network. I refreshed everything . It has been working fine for some time and seems to be Suddenly not connected.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I bought a Netgear N450 wifi cable modem router and
Hi, I bought a Netgear N450 wifi cable modem router and everything was working fine through both the LAN and wireless connection... until 2 days ago. Whilst streaming a TV show on the TV (LAN connecti… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
lost wifi connect on both ipods after installing smart tvs
Just bought two new Samsung smart tv's. After they were connected to wifi , which I did by the on screen instructions and put a code in at samsung to activate, now our ipods will not connect to our wi… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I just had a Cox TV-Internet-Phone bundle installed and just
I just had a Cox TV-Internet-Phone bundle installed and just about got everything running okay with the exception of the local wireless network. My laptop works fine wirelessly, but when I tried to co… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I got ATTUverse a few months ago. We have the phone, TV, and
I got ATTUverse a few months ago. We have the phone, TV, and internet bundle. I do not use the wireless settings of the ATTUverse modem/router. Instead, I use the Uverse modem/router as a wired router… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I just got FIOS on my TV on Feb. 7th. I have it on my phone
I just got FIOS on my TV on Feb. 7th. I have it on my phone & computer also. Sunday, with a storm coming, I unplugged all my electronic items. There was lightning during the night. Yesterday I plugged… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
hello,we have a probkem somewhere, it could my computer I dont
hello,we have a probkem somewhere, it could my computer I don't have a clue. it all seemed to happen after we had a new carpet laid. I had to unplug and remove everything including my laptops signal b… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x