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Iam trying to connect to my amazon firestick but network will

Customer Question
Iam trying to connect to...
Iam trying to connect to my amazon firestick but network will not except my password ***** I'VE USED FOR SEVERAL YEARS DOLORES SANCHEZ
Submitted: 2 years ago.Category: Networking
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Answered in 1 minute by:
6/30/2015
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9,886
Experience: Information Technology Specialist
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Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue. Does your WiFi password ***** any capital letters?
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Customer reply replied 2 years ago
YES
Customer reply replied 2 years ago
BassJeep6
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago
Okay, are you able to enter the caps on the screen for the firestick?
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Customer reply replied 2 years ago
yes but does not except
Customer reply replied 2 years ago
are you still with me?
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago
yes,
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Network Technician: Randy IT Tech, Network Administrator replied 2 years ago
what is the brand and model of your wireless router?
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Customer reply replied 2 years ago
wireless gateway connection
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago
okay try this please and let me know what happens>From the Home screen, select Settings > System > Wi-Fi. Your Amazon Fire TV device automatically detects nearby Wi-Fi networks that broadcast their network name. Under Available Networks, select the name of your wireless network and enter the network password ***** the onscreen keyboard.You can also use the keyboard in the Fire TV Remote App. After you connect to a wireless network, press the Home button to display the Home screen.
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Customer reply replied 2 years ago
hi sorry Itook so long to reply I"ve been trying to sign in Ifollowed your instructions --to NO luck it sends me to sign in but won't except username and password. it was working --but that evening we had a power falier net day did not work. DOLORES S.
Customer reply replied 2 years ago
THE TV SAYS HOME IS UNAVAILABLE
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago
okay, the sign in is for the amazon account username and password. Use your amazon account email address and password.
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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
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