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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I cannot get my kindle to acept my new wi-fi system.

Customer Question

I cannot get my kindle to acept my new wi-fi system.
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What's the error or message?
What is the model of your Internet/wireless modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
my wireless settings are netgear41, network key is bravesdy526
I do have a wireless cumputer with vistar
Expert:  Viet - Network Tech replied 2 years ago.
What's the error or message?
Can I connect remotely to your computer, so I can check on the new wifi system device through your computer together with you?
When you are available, please reply back at the box below to continue. Thank you,
Customer: replied 2 years ago.
I have a windowsvista computer.
My modem/router system is:
modem tpq3212
router n300 wnr2000
Customer: replied 2 years ago.
yes, I am avaible now
Customer: replied 2 years ago.
My system is netgear41
Customer: replied 2 years ago.
Are you working on my problem or get back to me later?
Expert:  Viet - Network Tech replied 2 years ago.
I'm sorry, I was not available earlier today. Please let me know when we can schedule a remote session, so I can connect remotely to your computer, then I can on your modem/router's wireless/wi-fi setting directly through your computer together with you in order to make it work with the kindle. Please reply at the box below. Thank you.