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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 37485
Experience:  Great troubleshooting skills with computer and network.
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RE: Canon PIXMA MG 2520 Printer I have two stupid questions,

Customer Question

RE: Canon PIXMA MG 2520 Printer
I have two stupid questions, here goes:
I can't figure out how to install the ink cartridge (I can't even believe this).
In Addition, Printer will not connect with my wireless laptop.
Can you help a pitiful person who desperately needs to print her resume ASAP?
Thank you,
Anne
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.
Hi,I'm sorry about the issue. Is this a new printer or was it working previously?What is the brand/model of your Internet/wireless modem/router device?Do you have windows xp, vista, or 7, or 8, or mac computer?Please reply at the box below. Thank you,
Customer: replied 2 years ago.
1. The printer is new.2. Verizon3. Windows 8
Expert:  Viet - Network Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 2 years ago.
Any possibility I can resume this conversation as the kids just walked in?
Expert:  Viet - Network Tech replied 2 years ago.
No problem. Please leave this page open in order to resume later (and/or check your email for messages from JustAnswer/Viet.) When you are back, please reply at the box below to continue. Thank you.
Customer: replied 2 years ago.
The computer is successfully connected but two people cannot seem to insert the ink cartridge.
Expert:  Viet - Network Tech replied 2 years ago.
Please click on the website below for instructions and illustrations how to insert the ink cartridges:
http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=62122
When you are available, please reply back at the box below to continue. Thank you,