Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can't connect my MacBook Pro to my time capsule.It has been wor…

Customer Question
I can't connect my MacBook...
I can't connect my MacBook Pro to my time capsule.
It has been working fine for years but this afternoon it stopped working. I can see the network but when I try to connect to it, it won't connect.
It hasn't been working since I connected it to my home router (I'm only using the time capsule as a external HD not as a router) to try and set it up as a wireless router, but that didn't work. Since then I haven't been about to connect to the TC via Wifi
Thanks, Andrew
Submitted: 2 years ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 15 minutes by:
6/19/2015
Network Technician: Richard, Network Specialist replied 2 years ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 45,444
Experience: 20 years consulting in the IT industry with Networking
Verified
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Is the Time Capsule currently connected to the wifi network?
Ask Your Own Networking Question
Customer reply replied 2 years ago
No, the time capsule isn't connected to the existing network. I gave up on that and just tried to revert back to the set up I had before.
Customer reply replied 2 years ago
Sorry, how rude of me. Hi Richard, how are you?
Network Technician: Richard, Network Specialist replied 2 years ago
No problem :)
I am doing well please
Can you tell me exactly how are you trying to connect to it now?
Ask Your Own Networking Question
Customer reply replied 2 years ago
As rediculous as this sounds, I have two MacBook Pros running. One is my old one, which has an ethernet port and my new one which doesn't. I've got my old one connected via an ethernet cable and I'm trying to connect the new one via wifi.
Customer reply replied 2 years ago
While cumbersome, it was working until I tried to set the TC up as an external HD connected directly into my existing router, but that didn't work (as I've read on the internet a few people have had issues doing that.)
Customer reply replied 2 years ago
Connecting the TC to the router via an ethernet cable worked fine, but I couldn't connected it via wifi, even when set the wireless to "Extend Wireless Network"
Network Technician: Richard, Network Specialist replied 2 years ago
Yes it needs to be bridged.
But you cannot connect it via wifi unless the TC is connected to the wireless network.
What happens when you try to connect it like you did before?
Ask Your Own Networking Question
Customer reply replied 2 years ago
Connect the TC via the ethernet cable to the router you mean?
Customer reply replied 2 years ago
It's working fine while connected to my old MacBook Pro via cable.
Network Technician: Richard, Network Specialist replied 2 years ago
ok, on a computer connected to the TC, do the following
Open Macintosh HD > Applications > Utilities > AirPort Utility
Click on the base station, then click Edit in the small window that appears
Click the Network tab at the top of the next window that appears
Insure that the setting for Router Mode = Off (Bridge Mode)
Click Update and wait a full minute for the base station to restart
Then try to access it
Let me know the results please
Ask Your Own Networking Question
Customer reply replied 2 years ago
Ok. The version of AirPort is pretty old, but I'll find those settings. I'm just seeing if there's an update for it. Will let you know....
Well I can't find that setting in the version that I have. Sorry.
Under AirPort, there are 5 tabs: Summary, Time Capsule, Wireless, Guest Network and Access Control
Under wirless I've set:
Wireless mode -> Create a wirelss network
Name -> Andrew TC
Security -> NoneI've left all other fields as default.
Customer reply replied 2 years ago
There is an 'Internet' menu but I've left these as default as well:
Connect Using -> Ethernet (other option is PPPoE)
Ethernet WAN Port -> Automatic (Default)
Connection Sharing -> Share a public IP address
Network Technician: Richard, Network Specialist replied 2 years ago
What settings do you have under Time Capsule?
Ask Your Own Networking Question
Customer reply replied 2 years ago
The weird this is that I can see the Wifi network from my computer and it even shows that it's unlocked when unlocked and locked when are password ***** ***** but it simply won't connect.
I'm able to connect both computers to my home network so I know that it's not the computers.
Network Technician: Richard, Network Specialist replied 2 years ago
Ok, are you able to Factory Reset the Time Capsule via the instructions here
https://administrivia.zendesk.com/hc/en-us/articles/200024109-Resetting-an-AirPort-Base-Station-or-Time-Capsule-FAQ
It will not touch your data.
Ask Your Own Networking Question
Customer reply replied 2 years ago
Sure. I've done it twice before, but I'll try anything. It's just restarting now.
Network Technician: Richard, Network Specialist replied 2 years ago
ok, then just try to connect to the wifi network on it once you set it up.
This should just work as there are not settings to stop it.
Let me know the results please
Ask Your Own Networking Question
Customer reply replied 2 years ago
It's still not working. And unfortunately I have to go.
With this conversation be saved and can I pick it up when I come back?
Thanks for your help
Network Technician: Richard, Network Specialist replied 2 years ago
yes, but if you cannot even connect to the wifi after a factory reset then there is a hardware fault with the Timecapsule as a reset rules out any issue with the firmware.
At the least you would be able to connect to it via the wifi.
Ask Your Own Networking Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 45,444
45,444 Satisfied Customers
Experience: 20 years consulting in the IT industry with Networking

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

666 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I have just bought a HP Envy 100 All in One Printer. For Wireless
I have just bought a HP Envy 100 All in One Printer. For Wireless printing. I wanted to use it in conjunction with my ipad and Mac Pro computer. I set it up to connect to my wireless router a Linksys … read more
DavidM
DavidM
Network Administrator
Vocational, Technical or Trade Scho
66 satisfied customers
My static ip address is not working. Technicolor blg model
I'm trying to access cameras remotely all ports are open … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I cannot connect to wifi Home network for my kindle fire
I cannot connect to wifi Home network for my kindle fire .says it cannot autithenticate. I cannot remember my password. wifi installed by geek squad … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
118 satisfied customers
I have had my home network changed and am attempting to get
I have had my home network changed and am attempting to get my Bravia TV to connect to the new network. I have followed HOME to Network Setup to Wireless Setup to Scan (I have a WPA password ***** tha… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I would like to change my IP address on my laptop. I run
Hello,I would like to change my IP address on my laptop. I run Windows 8.1 and the home router is a Netgear N300.When i tried it myself, i lost internet connection and had to run a diagnostic which re… read more
Eric Ewing
Eric Ewing
University IT Manager
173 satisfied customers
I can't connect to my home network. It is connected by
it is connected by ethernet. The router appears on the network drive but it won't allow network connection … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
Not connecting to internet. I have wireless router all
Not connecting to internet. I have wireless router all computers connect, phones, I pad but not TV. I updated the USB receiver but still won't connect. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I was told that my IP address was compromised. I want to get
I was told that my IP address was compromised. I want to get protection, but first I have to fix the problem. How do I change my IP address? Is that all I would do? … read more
Kamil Anwar
Kamil Anwar
Certified Networking Engineer
Bachelor's Degree
433 satisfied customers
Not connecting to Netflix, have turned tv and home network
not connecting to Netflix, have turned tv and home network off then on agen but still not working. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I added a laptop to my existing home network, everything
I added a laptop to my existing home network, everything works fine. I'm a former MCSE, but I forgot the router's password. How do I reset my router or recover my old password? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Can you supply the IP address and DNS Settings for my 2011
Can you supply the IP address and DNS Settings for my 2011 ST 30? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My children changed the ip address on my tv and now i can't
My children changed the ip address on my tv and now i can't acess the smart hub how can i retain the information … read more
Sean_A_M
Sean_A_M
Network Technician/administrator
Associate Degree
43 satisfied customers
Which home network should I choose for a recent Apple TV?
Which home network should I choose for a recent Apple TV? With Dual Band, how does the switch between 2.5 G and 5G happen? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I need my external ip address. I need to enter it into my
I need my external ip address. I need to enter it into my cameras DVR … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
121 satisfied customers
Suddenly smart tv not connecting with home network. Message
suddenly smart tv not connecting with home network … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
System will not connect to home network. Wireless. And
system will not connect to home network JA: How are you connecting your game system to the router: wirelessly or by network cable? Customer: wireless JA: Are other devices (computer, phone, etc.) conn… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
What is the ip address to access my Linksys router? Can't
what is the ip address to access my Linksys router? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
How to configure a ip address a router on a stick. Four
four workstation attached to a switch that is attached to 2900 Cisco router … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x