How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask RobCat98 Your Own Question
RobCat98, Consultant
Category: Networking
Satisfied Customers: 9024
Experience:  degree in comp sci. 20+ years install work with networks for small and large companies
Type Your Networking Question Here...
RobCat98 is online now
A new question is answered every 9 seconds

Trying to install new modem. No luck. Status button is red.

Customer Question

Trying to install new modem. No luck. Status button is red. Internet button is red.
Submitted: 2 years ago.
Category: Networking
Expert:  RobCat98 replied 2 years ago.

Hi, I'm Robert and I'll be helping you with your computer question.

this is a cable modem ?

You probably have to call the cable company. They have to put the id or mac number of the modem into their system. Even if they sent it to you they may still expect you to call or they might have just forgotten to put it in the system or put it in wrong.

Related Networking Questions