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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I need help with my printer. Every time I try to print

Customer Question

Hello I need help with my printer. Every time I try to print - I get this message that my printer is not responding.
Submitted: 2 years ago.
Category: Networking
Expert:  A. Stevens replied 2 years ago.
Hi, I am A. Stevens here to help with your question! Are you getting the message on your computer or on the printer itself? Do you have the Canon software installed or are you using built in driver with windows/mac?
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 years ago.
I clicked on the call button so we can discuss the issue on the phone. It says expert work time left 8 minutes?
Customer: replied 2 years ago.
Are you there?
Customer: replied 2 years ago.
I'm getting the message on my computer & I have the canon software installed.
Expert:  A. Stevens replied 2 years ago.
YesI am here. Sorry about that got disconnected. I can change to phone call
Customer: replied 2 years ago.
Will I have to pay an additional $26 for accepting the offer for the phone call?
Expert:  A. Stevens replied 2 years ago.
Yes...otherwise we would have to work through this chat.
Customer: replied 2 years ago.
Well then lets work through the chat, because I don't want to pay anymore. If we can't do that then I just want a refund.
Expert:  A. Stevens replied 2 years ago.
Sorry about the delay, I was without a connection this weekend. We can definitely work through the chat if you want to continue?

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