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I've just bought a Brother MFC-J6520DW printer.

Customer Question
I've just bought a Brother...

I've just bought a Brother MFC-J6520DW printer. It worked via wireless connection when I got it out of the box. Now my computer will not recognise the printer! It recognises the IP address though when I added a new printer via IP search. This doesn't allow me to use the duplex printer feature though. Why doesn't my Macbook see the printer?

It can see it via usb port.

If I want to add a printer it can't see any printers to add!

Submitted: 3 years ago.Category: Networking
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Answered in 1 hour by:
5/25/2015
Network Technician: Jason Jones, Network Technician replied 3 years ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,460
Experience: Years of experience and education.
Verified
Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you,
Jason
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Customer reply replied 3 years ago

Hi Jason

I don't really want to pay for a screen sharing session if the problem can be resolved quite simply!

Network Technician: Jason Jones, Network Technician replied 3 years ago
Hello Yaron,
I would not suggest the remote session, if it was a simple fix.
The problem can be a result of many different things.
-Jason
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Customer reply replied 3 years ago

I've just reset the network settings for about the 5th time (following instructions & advice on forums) and it now seems to work!

That's a relief!

Will I still have my deposit taken from me seeing as I have not received any help solving my problem from "just answer"?

Thanks

Network Technician: Jason Jones, Network Technician replied 3 years ago
Hello Yaron,
I will send up the refund request.
Thank you,
Jason
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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