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My Belkin router has stopped working. In the past I

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Hello, my Belkin router has...
Hello, my Belkin router has stopped working. In the past I had to reconfigure the IP address from server - not sure if that is the issue here. I have reset it many times, no help.
Submitted: 3 years ago.Category: Networking
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Answered in 10 minutes by:
5/19/2015
Network Technician: Josh, Helpdesk replied 3 years ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 21,840
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!
If you plug in the computer directly into the router using an Ethernet cable -- does it work?
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Customer reply replied 3 years ago
Yes
Customer reply replied 3 years ago
Sorry, no, I am not connected through router, I am direct from modem.
Network Technician: Josh, Helpdesk replied 3 years ago
Please try connecting through the router directly
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Customer reply replied 3 years ago
Are you still there, Josh?
Network Technician: Josh, Helpdesk replied 3 years ago
I am here
Please try connecting through the router directly
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