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Why am I all of a sudden not getting my netgear75 wifi to work

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any more?...
Why am I all of a sudden not getting my netgear75 wifi to work any more?
Submitted: 2 years ago.Category: Networking
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Answered in 5 minutes by:
5/16/2015
Network Technician: Jason Jones, Network Technician replied 2 years ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 17,388
Experience: Years of experience and education.
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If anyone wishes to ask Jason a question directly,
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Hello,
My name is Jason. I look forward to helping you today.
May I ask what occurs when you attempt to connect to your wifi?
Thank you,
Jason
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Customer reply replied 2 years ago
it just keeps telling me that I have no wifi service at all yet my Netgear75 is turned on but it is not connecting.
Network Technician: Jason Jones, Network Technician replied 2 years ago
Thank you for the update.
How about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to remote into it so I can setup the wireless connection?
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Customer reply replied 2 years ago
What kind of cable do you mean as I am not real computer savvy
Network Technician: Jason Jones, Network Technician replied 2 years ago
It will be a network cable. They look like wide telephone cables.
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Customer reply replied 2 years ago
Let me try
Network Technician: Jason Jones, Network Technician replied 2 years ago
Thank you
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Customer reply replied 2 years ago
Ok it's plugged in and I'm trying to get into netgear
Network Technician: Jason Jones, Network Technician replied 2 years ago
Thank you.
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Customer reply replied 2 years ago
It has connected now but it doesn't stay connected
Network Technician: Jason Jones, Network Technician replied 2 years ago
It doesn't stay connected with the cable?
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Customer reply replied 2 years ago
no the internet doesn't stay on like it used to. It never shut of before while I was using it now it shuts off like every couple of minutes and or so with the computer or my cell phone
Network Technician: Jason Jones, Network Technician replied 2 years ago
Thank you for the update. We may have to reset the router.
Who is your Internet service provider?
What is the brand and model name of your Internet Modem?
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Customer reply replied 2 years ago
I have time Warner for my internet and the modem is that the little box I got with the the Netgear75 or the one with my tv?
Network Technician: Jason Jones, Network Technician replied 2 years ago
It is the one that plugs into the Netgear and your TV. I need the brand and model name of that box.
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Customer reply replied 2 years ago
Ok just one minute
Network Technician: Jason Jones, Network Technician replied 2 years ago
Thank you
-
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Customer reply replied 2 years ago
it says it is a über model u10c034 they are capital letters in the model number
Network Technician: Jason Jones, Network Technician replied 2 years ago
Please, do the following:
- With the power to the Netgear on, press the reset button on the back of the router with a pin or paperclip for 30 seconds.
- After 30 seconds, let go of the button.
- Wait 10 seconds.
- Unplug the power to the Netgear and plug it back in.
- When you are plugged into the Netgear box with a cable, can you get online now?
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Customer reply replied 2 years ago
No it says I am not connected to a network
Network Technician: Jason Jones, Network Technician replied 2 years ago
If you plug the computer directly into the modem, can you get online that way?
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Customer reply replied 2 years ago
Yes I did
Network Technician: Jason Jones, Network Technician replied 2 years ago
Very good.
While plugged into the modem, do the following:
- Click the Start Button
- Click Run
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
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Customer reply replied 2 years ago
IP address is fe80::e406:93db:6c87:b699%11
Subnet mask 255.255.255.
Default gateway 192.168.1.1
Network Technician: Jason Jones, Network Technician replied 2 years ago
Plug it back into the Netgear.
- Click the Start Button
- Click Run
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
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Customer reply replied 2 years ago
It was plugged into netgear when I just gave you all that info
Customer reply replied 2 years ago
Did you not want it to be
Network Technician: Jason Jones, Network Technician replied 2 years ago
That is correct. Plug it into the Ubee Modem this time and follow those instructions.
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Customer reply replied 2 years ago
it says the same exact thing as the last ones did. Just a question how much more is this costing me I have to watch my mooney so I don't get caught short?
Network Technician: Jason Jones, Network Technician replied 2 years ago
It looks like you paid $24 for the question.
Are you looking at the IP address for the wireless signal or the hard line?
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Network Technician: Jason Jones, Network Technician replied 2 years ago
Please, plug the computer into the modem. May I remote into the computer after you do that so that I can fix this problem once and for all?
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Customer reply replied 2 years ago
Which modem do you want me to plug into the über or the netgear because I need the wifi internet instead of the hard line internet
Network Technician: Jason Jones, Network Technician replied 2 years ago
I would want you to plug the computer into the modem. When you do that, I can fix the Netgear as well.
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Jason Jones
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 17,388
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Experience: Years of experience and education.

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