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Claws224, IEEE Network Engineer
Category: Networking
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Experience:  IEEE, Microsoft
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Just purchased ac 1900 and my galaxy s5 is having a hard time

Customer Question

just purchased ac 1900 and my galaxy s5 is having a hard time syncing
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What's the full model of the AC1900 router device, such as R7000, or WRT1900AC, etc.?
Was the galaxy s5 working fine previously with the old router?
What's the error or message when connecting the galaxy s5 to the new router's Wi-Fi / wireless network name?
Is the computer currently working fine with the new router?
Please reply at the box below. Thank you.

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