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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My Kindle will not let me contact

Customer Question

My Kindle will not let me contact Amazon store. I called your Support they send me to Linksys and I am in a mess now they were trying to hook me up which I don't understans paid 39.99 and they took off my wi fi name and Now I have no wifi.
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Was it working previously? Or is this a new kindle or new modem / router, etc.?
Who were you contacting with? What did they try?
What's the model of your linksys /cisco device?
What happens when you connect the kindle to your wi-fi / wireless network name?
Do you also have a windows or mac computer?
When you are available, please reply back at the box below to continue. Thank you,

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