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Tim
Tim, Sr. Engineer
Category: Networking
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Experience:  Sr. Systems and Network Engineer
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Technicians have been trying to connect my Sony Vaio to a Konica

This answer was rated:

Technicians have been trying to connect my Sony Vaio to a Konica Minolta BizHub C35 copier and have been unsuccessful. They say there is a problem with my computer.

itgurukitty :

Hey there

itgurukitty :

what are they saying is the problem?

itgurukitty :

there?

itgurukitty :

i'm assuming this is via wireless -

Customer:

The Konica Minolta says that there is a OD Driver problem with my computer and he can't do anything about it and I must pay the cost although I cannot print to the copier. My technician is still trying to find out why he can't get it hooked up to print.

itgurukitty :

hello?

itgurukitty :

sorry - i lagged out there.

Customer:

It is on a network

itgurukitty :

my cat jumped on me -=)

itgurukitty :

via network.

itgurukitty :

wired

itgurukitty :

or

itgurukitty :

wireless -

Customer:

wired through a network

itgurukitty :

ok

itgurukitty :

then 100%, its a driver issue.

itgurukitty :

not hardware

itgurukitty :

he may not know what hes doing.

Customer:

ok

itgurukitty :

if it was wireless -

itgurukitty :

well

itgurukitty :

thats alot diff.

itgurukitty :

but if its via a network, like at home?

itgurukitty :

its NOT your pc

itgurukitty :

if its at an office that may have a fire wall and restrictions -

Customer:

its an office

itgurukitty :

that could cause it

itgurukitty :

ok

itgurukitty :

so

itgurukitty :

someone needs to config the router and permissions,

Customer:

one computer is able to print to this copier, our network guy says it seems like only one computer can print to it at a time

itgurukitty :

other wise, you cant access it

Customer:

ok

itgurukitty :

thats a lie.

itgurukitty :

trust me.

itgurukitty :

printers have quesues.

Customer:

ok so config the router and permissions

itgurukitty :

they can take many requests

itgurukitty :

someone need to check -

itgurukitty :

Routher.

itgurukitty :

Switch.

itgurukitty :

and active director permissions

itgurukitty :

most likely Active directroy.

itgurukitty :

which is what controls all permisons

itgurukitty :

i'm sorry - i wish i could fix it for you -

Customer:

thank you so much, I wish you could too

itgurukitty :

but your IT guys, sound like not super sharp guys.....

Customer:

but I will let my guys know

itgurukitty :

i'm 100% sure here

itgurukitty :

im moving this to q & a - so you can still ask me for free, what ever.

Customer:

i guess the Konica guys aren't either because they don't seem to know how to fix it either

Customer:

i think we're good now, so thank you

itgurukitty :

If you can leave me a decent rating, that would be awesome.

itgurukitty :

but even if you leave me a bad one, i'll still help

Customer:

I sure will

itgurukitty :

ok ty

itgurukitty :

moving to q & a

itgurukitty :

ask me any time.

itgurukitty :

i'm sorry for your issues.

itgurukitty :

be well.

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