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Answered in 11 minutes by:
4/19/2013
computer_genius, Network Administrator
Category: Networking
Satisfied Customers: 104
Experience: 20+ years of experience with networking.
Verifiedcomputer_genius :
hello and how are you today?
JACUSTOMER-9x8upnvk- :
I'd be happy if this accursed NAS would work again!
JACUSTOMER-9x8upnvk- :
How about answering my problem?
computer_genius :
sure
computer_genius :
sorry I had issues getting back to this chat..
computer_genius :
question have you tried to hook it up direct via USB to your system
computer_genius :
to make sure its not faulty?
computer_genius :
That is where I would start..
computer_genius :
there should be two usb ports on it
computer_genius :
I will stand by..
computer_genius :
again sorry for the delay..
JACUSTOMER-9x8upnvk- :
The USB ports are for connecting additional USB memory, not suitable for connecting to a PC so cannot do this
computer_genius :
ok
computer_genius :
which one do you have?
computer_genius :
ix2 or ix4?
computer_genius :
I see ix2 my bad..
computer_genius :
can you log into the store center manager?
computer_genius :
another quick question
computer_genius :
did you recently update your windows boxes and the windows firewall is now turned on?
computer_genius :
you can check to see if the windows firewall is on in windows services..
computer_genius :
if you don't know how to get there let me know.
JACUSTOMER-9x8upnvk- :
StoreCentre manager cannot see the faulty ix200 but can see my other two ix200s
JACUSTOMER-9x8upnvk- :
Firewall settings are managed by McAffe Personal Firewall and don't seem to be upsetting the other NAS's or WD TV Server
JACUSTOMER-9x8upnvk- :
Advanced IP Scanner sees the MAC Adresses of the rest of my kit but doesn't see faulty ix200
computer_genius :
Have you tried to upgrade the firmware?
computer_genius :
or thought about doing that?
JACUSTOMER-9x8upnvk- :
As I cannot contact the ix200 over ethernet this isn't an option!
computer_genius :
you can use a USB stick\drive to do this..
computer_genius :
computer_genius :
here are some insructions..
JACUSTOMER-9x8upnvk- :
OK, I'll try this
computer_genius :
ok let me know what happens..
JACUSTOMER-9x8upnvk- :
I tried that, no help. Luckily, I was able to but the drives in another Iomega NAS and extract the files safely.
JACUSTOMER-9x8upnvk- :
The faulty NAS is still faulty as described originally so I'm deducing a hardware failure and am returning it to the supplier with 'unknown fault'
computer_genius :
sounds like a good choice
computer_genius :
since you still have the warranty
computer_genius :
I would do it as soon as possible..
computer_genius :
hello?
computer_genius :
I was wondering why you rated me with poor service?
computer_genius :
I cant help that your device was defective
computer_genius :
we spent a long time trying to figure this out.
computer_genius :
I hope I can do something to help you reverse my rating
computer_genius :
this greatly impacts my ratings
computer_genius :
please let me know what I cant do!
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