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Hi there! I'm Joey, and I'm happy to assist you today!
Often routers will not like you going to a specific page (such as "bsc_internet.php) before logging in.
try instead going to:http://192.168.0.1
it there any further detail on that error page?
can you give me the model number of your router?
"SURFboard Model: SB5101"
Are you trying to access your wireless router or your cable modem from your ISP
looks like an SB5101 is a motorola device, but your original request was referring to a dlink?
ok, i think the SB5101 is yoru cable modem, not your wireles router
Sorry, I grabbed the wrong device. It's WBR-1310.
thank youOk, have you tried to reset your WBR-1310
if not, lets do that but unplugging the device from AC power, then plugging back in. it will disconnect you from the interet for about 3 minutes
No. How do I do that?
You will simply be unplugging the device from AC power, then plugging back in. it will disconnect you from the interet for about 3 minutes. This page will reconnect once the device is back on
Okay, thanks, XXXXX XXXXX
no problem, talk to you momentarily
Okay, are we connected again?
yes we are!
ok, lets try again to connect to:http://192.168.0.1
I'm into the site and logged in. Should be good from here on. Thanks!
That error you say "internal server error"
means that for some reason the "web server" (in your case, the dlink router) -- is having a problem and can't deliver the page you are trying to view
often, resetting the "server" (in your case again, the router) -- resolved the issue
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Thanks Joey. You were a big help and very timely, and I won't forget this likely solution the next time it happens.
You are quite welcome, and hopefully you don't run into it very often!