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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 37517
Experience:  Great troubleshooting skills with computer and network.
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I am trying to connect my sons Kobo Arc to our Netgear router

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I am trying to connect my son's Kobo Arc to our Netgear router DGN1000 N150 wireless ADSL2 - modem router.
It appears to be successful, then returns an message 'authentication problem'.

Does the Arc have a PIN or a WPS button I can use with the router?

Viet - Network Tech :

Hi,

Viet - Network Tech :

I will assist with this issue.

Viet - Network Tech :

Are you able to log in the computer?

Viet - Network Tech :

Sorry, I mean, log in the router?

Viet - Network Tech :

Note: you may need to scroll up/down this web page in order to see all my replies.


Viet - Network Tech :

Do you know your exact wireless password/security key (it is case-sensitive)?

Viet - Network Tech :

Hi,

Viet - Network Tech :

It looks like you are not available to chat. Please reply back when you are available to continue. Thank you,

Customer:

I have managed to connect.

Customer:

Thank you for your help.

Viet - Network Tech :

Great. You're welcome.

Customer:

Martin

Viet - Network Tech :

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