Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking
This answer was rated:

Unable to load videos from Netflix using an RCA media player,

internet connection is good, activation...
Unable to load videos from Netflix using an RCA media player, internet connection is good, activation code recognized, streaming account with Netflix active and in good standing, can stream with no buffering on iPad.
Show More
Show Less
Ask Your Own Networking Question
Answered in 2 hours by:
7/9/2012
bbl242003
bbl242003, Network Architect
Category: Networking
Satisfied Customers: 985
Experience: BA, AND AA in Network + Security + and A+ certified through Comptia International Recognized
Verified

bbl242003 :

welcome, you have been unable to load videos from netflix, using rca media player ONLY on the trinitron , or have you tried a different tv?


 

Customer:

only the Trinitron which is my only TV

bbl242003 :

thanks for responding, im attempting to isolate where the error is occurring. do you have another player other than the rca media player that we may use to log into your netflix account to see if it will stream without problems?


 

Customer:

I have returned the Roku and Sony players as they were unable to connect to the internet. The RCA player appears to function correctly as it recognizes my router network name and WPS key and indicates a good connection with the internet.

bbl242003 :

can you log into your netflix account from the computer that your talking to me on? go ahead and try, and open up a open to stream it

bbl242003 :
bbl242003 :

open a movie


 

Customer:

OK, I have done that.

Customer:

movie plays

bbl242003 :

as you already determined TWICE, theres nothing wrong with your netflix account, great work, now we need to troubleshoot your rca media player, take a look at the back side of it, do you see a spot to plug in a cat 5 or ethernet cable?


 

Customer:

Yes, ethernet capable

bbl242003 :

plug a cable in directly then the other end into your network router, "this is only a test"


 

bbl242003 :
Customer:

My RCA player and TV are 33 feet from my router in another room of the house

Customer:

Plus I do not have an ethernet cable

bbl242003 :

ouch, okay, can you set your rca player back to factory defaults? WARNING, it will erase all your settings on it


 

Customer:

I have done that with the same result

bbl242003 :

WOW, one of two things comes to mind. 1. defective player, or 2. your router is not allowing the netflix movies to stream, do you get any error codes or messages when trying to stream movies?


 

Customer:

No messages, just "loading" but nothing happens

bbl242003 :

BUT only netflix has the issue correct? no other apps?


 

Customer:

I was able to connect to YouTube with some success, no menus

bbl242003 :

how old is the rca media player?

bbl242003 :
Customer:

Just bought it from Target two days ago. Date on box 2012. ModelDSB778W.

bbl242003 :

given the age, I do not believe the issue lays with the device, i believe it is with your bandwidth from the router in your network, the only real way to check for sure, would be to get an extra long ethernet cable and run it from the player to the router, or move the tv andplayer close to the router. you can pickup a 100; ethernet cable from a local computer store for $20 for the test and then return it when your done. Its an affordable option to fix this ongoing issue with the player

Customer:

OK. I'll consider that. Thanks for your help.

bbl242003 :

we are not done yet, i would like to continue troubleshooting this until we have a solid solution . either way we will not know until we have that cable. At my personal residence, i had to run cable to every room thru the attic because of problems like these, I just hate paying for a service when it only works half the time!!! fixed everyones frustration but boy did i sweat like crazy in the attic!!!


 

bbl242003 :

practically speaking, that player is designed to pickup your wifi signal from your router as long as you have it configured correctly,


 

bbl242003 :

but the closer the player is to the router, the better shape you will be in, in terms of service with netflix


 

bbl242003 :

its much easier to move the router up beside the tv with a single coax cable for your internet, assuming you have cable internet speeds and setup


 

Customer:

Hard wiring to get this to work is not a solution for me. I do realize it would be a test. I can stream Netflix on my iPad instantly from well over 50 feet from the router though I prefer to watch movies on a larger screen.

bbl242003 :

i hear you, the cable is "only" a test! but the ipad factors goes to show that your router is functioning just fine , the issue is the communication between the rca player and the router , big difference when comparing an ipad to your router, because ipads have "state of the art" integrated wifi , i guess we will know more when the ethernet cable is available but understand we will have plenty other things to try to reach a solid solution


once the cable is in place

Customer:

I'll keep you posted regarding the cable idea, thanks.

bbl242003 :

thank you


 

Customer: Have decided not to pursue further. Have returned the RCA player to the retailer.
bbl242003
bbl242003, Network Architect
Category: Networking
Satisfied Customers: 985
Experience: BA, AND AA in Network + Security + and A+ certified through Comptia International Recognized
Verified
bbl242003 and 87 other Networking Specialists are ready to help you
Ask your own question now
Ask bbl242003 Your Own Question
bbl242003
bbl242003
bbl242003, Network Architect
Category: Networking
Satisfied Customers: 985
985 Satisfied Customers
Experience: BA, AND AA in Network + Security + and A+ certified through Comptia International Recognized

bbl242003 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
My band with is too small when trying to look at movies on
My band with is too small when trying to look at movies on Amazon. Do I need a Wi-Fi booster … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I can't get Firefox to come on, so I can't get onto the
I can't get Firefox to come on, so I can't get onto the internet … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Our internet company just changed out the modem with new log
Our internet company just changed out the modem with new log ons, so I need to change the information on the extender and I am not sure of the login information. I have used the password ***** but the… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
142 satisfied customers
My chrome laptop lost connection to internet. my apple
my chrome laptop lost connection to internet. my apple laptop is still connected. my internet password *****'t work for chrome. what do i do? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
142 satisfied customers
I am connected to wifi but internet is not working. It
I am connected to wifi but internet is not working. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
142 satisfied customers
I work from home. I just get into a secure citrix anyconnect
I work from home. I just get into a secure citrix anyconnect session then I can remote desktop into my workstation at the office. I'm thinking of downgrading from Cox priemium ($90 mo)to a cheaper pla… read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
I need to access the guest internet but the password i was
I need to access the guest internet but the password ***** was given is not working … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I can't get on my internet. Are you still working on my
I can't get on my internet JA: Have you done a bandwidth test? Customer: Are you still working on my computer? JA: Have you installed any updates recently? Customer: No JA: Anything else you want the … read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
I got a new internet service, OOMA light is blue i have a
i got a new internet service, OOMA light is blue i have a dail tone but cant call … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
194 satisfied customers
I'm having a problem with my router. If I have my echo dot
I'm having a problem with my router. If I have my echo dot and I turn on the computer the dot shuts off, Secondly If I'm streaming a show it will start to buffer freeze or shut off, Also I can't seem … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
My iPhone 7 is causing my century link office modem to slow
My iPhone 7 is causing my century link office modem to slow to 5Mbps when the wifi is switched on. I turn off the wifi and it jumps up to 40Mbps. Any thing you can think of why this consistently happe… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I cannot get my wireless internet on my cell. I was able to
I cannot get my wireless internet on my cell. I was able to until last night … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I have a home satellite internet service with a 20 gb
I have a home satellite internet service with a 20 gb monthly limit. I have Direct TV, a wireless printer, 2 cellphones, and 2 computers which are used less than 2 hours a day. The last 3 months I hav… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
When I attach internet cable from my modem I cannot get
When I attach internet cable from my modem I cannot get internet. This occurred when I tried to change from Cox Cable to CentuyLink. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I've just brought a brand new Next book from Walmart
I've just brought a brand new Next book from Walmart yesterday and don't know where to begin to find the best internet for it. … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
74 satisfied customers
This may be a dumb question but I'm just getting back into
This may be a dumb question but I'm just getting back into networking. I used my sophos firewall which is behind my comcast business gateway. I eliminated nearly all hijacking attempts by blocking chi… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Can't get on the internet. Diagnostics policy service is not
diagnostics policy service is not running windows 10 … read more
P. Kumar
P. Kumar
Information Systems Manager
Bachelor's Degree
390 satisfied customers
No internet connection, here's what happened, on vacation
here's what happened, on vacation for two weeks, lightning strike close to home, internet connection lost, what is a bandwidth test? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x