Ask Computer Networking Questions and Get Answers ASAP
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
Can you disconnect the power from the D-Link and wait 5 minutes
then reconnect the power, give it 5 minutes to start and then test
If it still does not work, please son't submit your rating, but let me know here. Thank You
What is the meaning of your last sentence?
Just to let you know I am here to assist further if you still cannot connect the kindle
How did it go?
nothing new. still cannot connect to my network
what is the error you receive when trying to connect to the wireless?
unable to connec to "GALE-PC_Network". Please try again.
ok, can you hold the power button on the Kindle for about 20 seconds until it turns off
Then turn it on and try to connect please
also, tell me if it is getting to the point of asking for a password
yes, it always asks for a password XXXXX I am using the password XXXXX my network
ok, try the restart please
and let me know the results
back on home screen
ok, now try to connect please
is there a different password XXXXX should use?
that is the next step
but first tell me if it connects please
no, it does not connect, it shows : GALE-PC_Network, Advanced Settings, and Add a Network
ok, do you have a computer that is connecting to the wireless network?
is it windows 7 or vista? or is it XP?
I think, it may be windows 7. probably is 7
ok, in the bottom left, do you see a windows logo as a button? or Start as a button?
that's 7, right?
then do this please
click it, then in the serach type in wireless networks and press enter
you will see a new window open (you may need to press enter a few times for it to open)
You will see your wireless network in the list
right click on it and select properties
In the properties window, click on the security tab and put a check in show characters
You will then see the password XXXXX should be using to connect
when I do that it says wireless is not currently enabled. But my laptop is connecting fine???
ok, your doing this on the laptop right? Or what ever device is connected to wireless?
I am doing this on my desktop computer. I also have a laptop in my network. I just checked to see if it is connecting and it is.
ok, you need to be doing this on the Laptop please
okay, just a moment
okay, when I put a check in the show characters, it shows some characters that say Network security key. Is that what I use?
that is the password
Wow, I'd have never figured that one out. I was using the one that comes up when I look at it on my desktop. It worked and I am now on my kindle. Thank you so very much!
your very welcome!
IT is very much appreciated please if you can rate my service
Certainly! Thanks again.