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What is the routers model?
motorola surfboard sbg6580
thanks, can you disconnect it from the power
wait 2 miutes
if i do I will lose this internet connection
reconnect it and then try to enable it please
you will during this, but it will automatically come back
ok I will be back then
can you check if you can now make it primary please
Still says disabled
and is grayed out so I can not change it
ok, what is the motorola connected to? and when did this problem start?
I have never tried to have wireless working on it so
there is no start...
I just now decided to have it working
ok, 1 minute
It is connected to a switch which is connected to client machines
ok, the issue is that the modem is in Bridge mode.
once it is in bridge mode you cant use the wireless. Is there another router on your network?
pretty simple setup
ok, but what is the internet line connected to?
It is a cable line
and it is connected to the wall
which goes out to Timewarner cable
ok, then on the router go to Advanced -> NAPT Mode and Enable it
Cable line coming into building -> Modem -> Switch -> Client Machines
NAPT was not under Advanced
It is under Basic tab
and it already is enabled
it should be under advanced...
what is under advanced
The prior copy past is what is under advance
which version firmware is on this?
ok, we are going to need to do a hard reset, as the wireless antenna is not being detected on the router
who set this up for you initially?
I recently did a hard reset
and wiped all settings?
then reset up the DHCP
ok, and the wireless was from the start disabled?
Wireless from the start what Enabled
Primary network from the start was disabled
ok, it really sounds like somewhere there is a modem
but if the wireless is enabled
what is stopping you from setting it up?
The network is not being recognized by any wireless device
it may say it is on but it is not
showing up on a laptop or iphone, etc...
ok, so nothing sees it
nope nothing does
what are the wireless settings you used?
Can you go to a join.me
I can show much faster that way
no sorry, its against policy here
let me type for 5 min then
Wireless Interfaces: VIANet (7C:4F:B5:FD:1D:CD)
Output Power: 100%
802.11 Band: 5Ghz
802.11 n-mode: Auto
Bankwidth: 40 Mhz
Sideband for Control Channel (40 Mhz only): Lower
Control Channel: 36
That was all under the Basic Tab
ok, 1 min as i look over this
That was all under Primary Network
Under Advanced it was:
ok, did you set up security on this?
WPA/WPA2 Encryption is set to AES
ok, set this please
But I don't know if that is the on or not
yes, enable and set the passphrase please
you said wireless is on?
then enable WPA2 please
Let me go down the list with you
You just answer D or E
Ok so I guess you would rather not do it that way...
The network name is set
do I want it to be a closed network
WPA and WPA are both Disabled and grayed out
this is an issue
I can not change them to enable
ok, this is why you dont see the wireless
WEP encryyption is also disabled and grayed out
are you 100% sure there is no other router on your network?
100 percent Positive!
There was a few days ago
But I unplugged it an it is next to em
ok, let me check something
ok, we need to test something, as this extremly strange
are you able to disconnect it from everything, hard reset and wsee immedeitly if you can enable the primary network?
see this before connecting any cables apart from the one to your computer
let me record my setting quickly
ok, no rush
I will just backup the modem to a .bin
and use that to restore them later...
Just to triple check
hard reset on this model is hitting reset button with modem on
here goes nothing
what is the default IP for this modem to get back into it after reset?
let me check
hows it going?