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I have network service with Comcast and need to change my password

Customer Question
XXXXX my linksys wireless router....
I have network service with Comcast and need to change my password XXXXX my linksys wireless router.
Submitted: 5 years ago.Category: Networking
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Answered in 5 minutes by:
4/20/2012
Network Technician: Erik B., Network Admin replied 5 years ago
Erik B.
Erik B., Network Admin
Category: Networking
Satisfied Customers: 4,614
Experience: 8 Years Experience, MCSE, MCP
Verified
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Can you tell me what model of Linksys you have? The model should be on a sticker on the bottom of the unit.
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Customer reply replied 5 years ago
BEFSX41v2.1
Network Technician: Erik B., Network Admin replied 5 years ago

Great, so you are looking to change the administration password XXXXX your router. Please try the following instructions and let me know if you get stuck.

 

  1. CLICK HERE to go to the login screen for the Linksys.
  2. Leave the username space empty and type admin for the password (let me know if this doesn't get you in).
  3. Once logged in, click on the Administration tab.
  4. Type the password XXXXX want to use in the Router Password and Re-enter to confirm blanks.
  5. Click Save Settings.

 

 

 

That's it. Again please let me know if you get stuck.



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
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Customer reply replied 5 years ago

I can't access the link you forwarded.

 

Network Technician: Erik B., Network Admin replied 5 years ago

OK I will need you to one thing for me in that case. Please follow the instructions below:

 

 

  1. Hold down the Windows key on your keyboard and press R to bring up the Run window.
  2. Type cmd and click OK.
  3. Type ipconfig /all and hit the Enter key.
  4. Right click anywhere on the data and choose Select All.
  5. Hit the Enter key to copy all of the data.
  6. Paste the data into your reply to me. If you are having trouble pasting, please just let me know what is listed for the IP address and the Default Gateway.
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Customer reply replied 5 years ago

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\User>ipconfig / all

Error: unrecognized or incomplete command line.

USAGE:
ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] ]

where
adapter Connection name
(wildcard characters * and ? allowed, see examples)

Options:
/? Display this help message
/all Display full configuration information.
/allcompartments Display information for all compartments.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.

The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is XXXXX XXXXX the IP address
leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid, if no ClassId is specified, then the ClassId is removed.

Examples:
> ipconfig ... Show information
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
> ipconfig /allcompartments ... Show information about all
compartments
> ipconfig /allcompartments /all ... Show detailed information about all
compartments

C:\Users\User>

Network Technician: Erik B., Network Admin replied 5 years ago

I apologize there is no space after the slash, like this:

 

ipconfig[space]/all

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Customer reply replied 5 years ago

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\User>ipconfig / all

Error: unrecognized or incomplete command line.

USAGE:
ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] ]

where
adapter Connection name
(wildcard characters * and ? allowed, see examples)

Options:
/? Display this help message
/all Display full configuration information.
/allcompartments Display information for all compartments.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.

The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is XXXXX XXXXX the IP address
leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid, if no ClassId is specified, then the ClassId is removed.

Examples:
> ipconfig ... Show information
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
> ipconfig /allcompartments ... Show information about all
compartments
> ipconfig /allcompartments /all ... Show detailed information about all
compartments

C:\Users\User>
C:\Users\User>

Network Technician: Erik B., Network Admin replied 5 years ago

There is still a space between the / and the all.

 

You have to type it just like this: ipconfig[spacehereONLY]/all (there is only one space in the whole command). Thanks!

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Customer reply replied 5 years ago

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\User>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Networking Cont
roller
Physical Address. . . . . . . . . : 00-1F-E2-02-BF-FE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::94b2:fad3:ba90:e83d%10(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, April 19, 2012 6:42:54 PM
Lease Expires . . . . . . . . . . : Thursday, April 26, 2012 6:42:54 PM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : XXXXXXXXX br/> DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-E1-22-5F-00-1F-E2-02-BF-FE

DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : isatap.hsd1.ca.comcast.net.
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\User>

Network Technician: Erik B., Network Admin replied 5 years ago

Perfect thank you!

 

OK here are the instructions with an updates link:

 

  1. CLICK HERE to go to the login screen for the Linksys.
  2. Leave the username space empty and type admin for the password (let me know if this doesn't get you in).
  3. Once logged in, click on the Administration tab.
  4. Type the password XXXXX want to use in the Router Password and Re-enter to confirm blanks.
  5. Click Save Settings.

 

 

 

 



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
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Customer reply replied 5 years ago
I cannot access - I receive the message "Incorrect Login"
Network Technician: Erik B., Network Admin replied 5 years ago

OK in that case we would need to reset the router in order to change the password. This is usually a pretty simple process with Comcast. The instructions are below; you may want to save or print them out as you will disconnected from the Internet for several minutes. Please let me know if you get stuck.

 

 

  1. Reset your router by pressing and holding the RESET button (small button on the back) on the back of the unit down for 15 seconds. Upon release, the unit will reboot.
  2. See if you can still get on the Internet. If you can then please skip to step
  3. If you can't get on the Internet, please unplug the power to both your Internet modem and your router. Leave both devices off for 10 minutes to allow the Comcast modem to reset.
  4. Plug your Internet modem back in and wait for it to sync (usually about 60 seconds).
  5. Plug your router back in and wait for it to sync (usually about 30 seconds).
  6. Open up your Internet browser and go to http://192.168.1.1/.
  7. When prompted, leave the username blank and type admin for the password.
  8. Once logged in, click on the Administration tab.
  9. Type the password XXXXX want to use in the Router Password and Re-enter to confirm blanks.
  10. Click Save Settings.


Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Ask Your Own Networking Question
Customer reply replied 5 years ago
I cannot access http://192.168.1.1/
Network Technician: Erik B., Network Admin replied 5 years ago
Hm if the router reset that should be it's address. Let's try http://10.0.0.1 instead. Any better?
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Customer reply replied 5 years ago

The link brings me to the Xfinity login page. I left the username blank and typed in admin for the password. I receive a message: Incorrect Login

Login

Please login to manage your router.

Username: Password:

Network Technician: Erik B., Network Admin replied 5 years ago
OK do you actually have your computer hooked up to the BESFX41 right now, or is it plugged directly into the Comcast router? Usually Comcast provides a Netgear router with their Xfinitry service. Let me know!
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Customer reply replied 5 years ago
It is plugged into the comcast router.
Network Technician: Erik B., Network Admin replied 5 years ago
OK and you want to change the password XXXXX that router, or the BEFSX41? Or do you want to change the password XXXXX the wireless network that the Xfinity router is providing?
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Customer reply replied 5 years ago
I want to change the password XXXXX the wireless network
Network Technician: Erik B., Network Admin replied 5 years ago

Ah OK I apologize for my misunderstanding. Here are the instructions to change the wireless password XXXXX the Netgear router provided by Comcast:

 

 

  • 1. CLICK HERE to visit the login page for the Netgear.
  • 2. When prompted, type admin for the username and password for the password. If using password XXXXX the password XXXXX't work, please try 1234 as the password. If that doesn't work either look at the label on the bottom of the Comcast router for the correct password.
  • 3. When the configuration page for the router appears, click on Wireless Settings on the left.
  • 4. In the middle pane, your wireless security method will be listed and underneath that your wireless key will be listed. You may change this key (password) to whatever you want. Once you make the change, click the Apply button.
  • 5. The wireless network will briefly reboot and then you should be able to join the network using the new password.


Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Erik B.
Erik B., Network Admin
Category: Networking
Satisfied Customers: 4,614
Experience: 8 Years Experience, MCSE, MCP
Verified
Erik B. and 87 other Networking Specialists are ready to help you
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Customer reply replied 5 years ago
Thanks very much, Erik. The http://10.0.0.1/ link worked and I changed the password.
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Erik B.
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