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my laptop won't connect to my iPhone 4s personal hotspot

my laptop won't connect to my iphone 4s personal hotspot
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Answered in 5 minutes by:
4/18/2012
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 39,522
Experience: 20 years consulting in the IT industry with Networking
Verified

RichieMe :

Hi there and welcome

RichieMe :

Do you recieve an error when your try to connect?

Customer:

when i click on network connections it gives me "Lan or High Speed Internet"; Wireless Network connection or Steve's iphone; which says 'network cable unplugged'.

RichieMe :

ok, click on Wireless

RichieMe :

look for the iPhone in the list of available networks please

RichieMe :

and connect to it there please

Customer:

it finds and connects to my home wireless network, it also finds my neighbors wireless network. it doesn't find the iphone right now although it has before.

RichieMe :

are you 100% the iPhone is broadcasting it?

RichieMe :

What are you using to make the hotspot on the iPhone?

Customer:

on the iphone, under settings, personal hotspot is on. wi fi is off, cellular data is on, data roaming is on. i took the phone to at&t store yesterday and it connected to everything they tried via personal hotspot.

RichieMe :

ok, turn on wifi

RichieMe :

then look for it under wireless on the computer please

Customer:

it's on now

RichieMe :

ok, now try to connect to it on the laptop please

Customer:

i refreshed network list, still doesn't find it

Customer:

now it's not finding my neighbors network either

RichieMe :

is it seeing any?

Customer:

yes it sees my home network and connects to it just fine

RichieMe :

ok, let me check something

RichieMe :

go to

RichieMe :

http://update.microsoft.com

RichieMe :

please download and install all updates

RichieMe :

restart and then try please

Customer:

ok. but i just got the laptop out of the shop yesterday and they updated everything as of yesterday.

RichieMe :

can you make sure please

RichieMe :

just by going to that site

Customer:

checking...

Customer:

it has some office 2010 updates, install them?

RichieMe :

yes please

RichieMe :

do all of them

Customer:

installing...

RichieMe :

thanks

Customer:

there are 25 of them so this may take a few minutes

RichieMe :

no problem

Customer:

about half way

RichieMe :

ok

Customer:

restarting now...

RichieMe :

thanks

Customer:

we're back up

RichieMe :

ok, now try to look for the iPhone network in wireless connections

Customer:

still doesn't find it

RichieMe :

do you have iTunes installed?

Customer:

what about plugging phone into usb port and connecting to personal hotspot that way? yes itunes is installed

RichieMe :

it should be working wirelessly

RichieMe :

on the iPhone

RichieMe :

hold the power and home button

RichieMe :

for 10 seconds till you see the apple logo

RichieMe :

it will restart, when it does, enable the hotspot and try please

Customer:

ok

Customer:

done. still doesn't find it

RichieMe :

ok, then we need to do it via cable

RichieMe :

turn off the hotspot

RichieMe :

then

RichieMe :

In the iPhone's settings menu, tap General > Network > Internet Tethering. Slide the Internet Tethering switch to On

RichieMe :

connect the iPhone to the computer

Customer:

we are plugged in, it asks me which pictures i want to copy then opens word

RichieMe :

ok, close word

RichieMe :

go to control panel

RichieMe :

Network and connect to it there please

Customer:

at network connections

RichieMe :

yes please

Customer:

i'm there

RichieMe :

ok, do you see the iPhone listed to connect to?

Customer:

no

Customer:

i get wireless network connection or local area network

RichieMe :

you selected Connect to a Network?

RichieMe :

use that, then look for the iPhone please

Customer:

i don't have that selection

RichieMe :

Connect to a Network?

RichieMe :

wait, you have xp

RichieMe :

one minute please

Customer:

don't see it

Customer:

yes . xp

RichieMe :

sorry, click start, Connect To, Show All connections

Customer:

i get LAN or High Speed internet; then it lists wireless network connection and local area network

RichieMe :

choose High Speed please

Customer:

i'm at the same place i was before

RichieMe :

yes, and before you saw Steves iPhone?

Customer:

it says network cable unplugged. in the past i have seen steve's iphone briefly

RichieMe :

ok, can you download and install the latest version of iTunes please to replace iPhone driver

RichieMe :

do it from here

Customer:

ah. i don't have itunes loaded on this laptop.

RichieMe :

ahh!

RichieMe :

you said you did! :)

RichieMe :

ok we need that

RichieMe :

please do that, then try via wireless

RichieMe :

to connect to the hotspot

Customer:

sorry about that. looking at two screens in getting confused in my dotage. downloading now.

RichieMe :

its no problem

Customer:

less than 2 minutes to go

RichieMe :

still downloading?

Customer:

finishing up

RichieMe :

ok, it will need a restart

RichieMe :

so bookmark this page to return please

Customer:

sorry?

RichieMe :

when you restart, to resume this chat you need to return to this page

Customer:

ok

RichieMe :

I always have people book mark it (add to favourites)

RichieMe :

so they know where to come

Customer:

windows says it cannot install apple mobile device ethernet because it is being used by another process. do i need to unplug iphone?

RichieMe :

yes please

Customer:

still copying new files

Customer:

phone is unplugged

RichieMe :

ok

Customer:

restarting

RichieMe :

ok, see you when you get back

Customer:

i'm up

RichieMe :

ok, now dont connect the cable

RichieMe :

first enable the hotspot

Customer:

ok

RichieMe :

and see if you can see the wireless iPhone

Customer:

it sees steve's iphone but steve's has got weird symbols in it

RichieMe :

ok, try to connect

Customer:

it ask for network key?

RichieMe :

ok, did you set one?

Customer:

i used wifi password XXXXX iphone

Customer:

i did not set one on laptop

RichieMe :

ok, use the key you used on the iPhone please

Customer:

it shows my home network connected not iphone

RichieMe :

when you connected to the iPhone?

RichieMe :

if so

Customer:

yes

RichieMe :

disconnect

RichieMe :

go to the iPhone, leave hotspot on but turn off wireless

RichieMe :

then try to connect again please

Customer:

ok

Customer:

home network connects adn steve's iphone disappears

RichieMe :

ok....

RichieMe :

is the iPhone connected to your wifi when you enable it?

Customer:

no

RichieMe :

so to clarify, you connected to Steves iPhone, yet it connected to your home network?

Customer:

laptop 'saw' steve's iphone. but laptop connected to my home wireless network. it said searching for network connection on steve's iphone then switched this phrase to home network and connected to it

RichieMe :

ok...

RichieMe :

turn off the hotspot please

RichieMe :

and try to connect via cable

Customer:

turned off personal hotspot on iphone. plugged iphone into usb. laptop says new hardware found, apple iphone, then displays a box with 'apple iphone' then in the box asks me to select ms scanner and camera wizard or select ms word

RichieMe :

close that window

RichieMe :

then try to connect to it like we did before please

Customer:

ok

Customer:

ok, its taking me to steve's iphone properties and says 'connect using broadcom netxtreme gigabit ethernet

RichieMe :

ok, has it completed the connection?

Customer:

yes!

RichieMe :

and you have internet via it? diconnect the network cable to test

RichieMe :

i think i know the other problem wirelessly to

RichieMe :

but lets see this working first

Customer:

it says local area connection, connected, firewalled, apple mobile device ethernet. but the wireless network connection to my home network is still connected

RichieMe :

ok, diconnect from the wireless

RichieMe :

and test you are now getting internet via the iPhone please

Customer:

done

RichieMe :

ok, and its got internet?

Customer:

yes!

RichieMe :

:)

RichieMe :

you want to test something for the wireless?

RichieMe :

or is this a good enough solution?

Customer:

:):):):)

RichieMe :

I think I know the issue with the wireless one as well

RichieMe :

do you want to try?

Customer:

yes please

RichieMe :

ok, disconnect from the iPhone

RichieMe :

enable hotspot on the iPHone

RichieMe :

tell me when you have

Customer:

done

RichieMe :

ok, now disconnect the wifi router from power, then connect to the wireless of the iPhone

RichieMe :

tell me the results please

Customer:

are you there

RichieMe :

yes

Customer:

not connecting to iphone wifi

RichieMe :

what was the error?

Customer:

it doesnt see iphone

RichieMe :

ok, forgot to mention, did you also turn wifi on the iPhone?

Customer:

yes

RichieMe :

and hotspot?

Customer:

yes

RichieMe :

ok, and still didnt connect?

Customer:

no

RichieMe :

ok, then you will need to use it via the cable

RichieMe :

we know this method works

RichieMe :

Let me know please if I can be of further assistance

Customer:

thank you so much. this is great. no one else has been able to help. thanks again!

RichieMe :

your welcome!

RichieMe :

please remember to click Accept

RichieMe :

and take care!

Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 39,522
Experience: 20 years consulting in the IT industry with Networking
Verified
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Richard
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 39,522
39,522 Satisfied Customers
Experience: 20 years consulting in the IT industry with Networking

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