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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 36839
Experience:  20 years consulting in the IT industry with Networking
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I have a Polaroid 7" Tablet. I have WiFi through our internet.

Customer Question

I have a Polaroid 7" Tablet. I have WiFi through our internet. How can I use my WiFi and connect my Tablet?
Submitted: 5 years ago.
Category: Networking
Expert:  Richard replied 5 years ago.

Personal Help :

Hi there and welcome

Personal Help :

can you please disconnect the power from the wifi router and wait 2 minutes

Personal Help :

reconnect the power

Personal Help :

wait 2 minutes

Personal Help :

then try to connect and let me know the results please

JACUSTOMER-oq5remjm- :

I still cannot connect. I don't know the address for my router here. All I have is from Buffalo,NY . I don't have the address from Bright House.

Personal Help :

ok, what do you see in the list of wireless networks?

JACUSTOMER-oq5remjm- :

I see Loos, loos residence, RXDZCHN3SE, and add Wi-Fi networks

Personal Help :

any of these are yours?

JACUSTOMER-oq5remjm- :

Yes, but only in Buffalo, NY

Personal Help :

sorry I dont understand

JACUSTOMER-oq5remjm- :

all those addresses are what we use in Buffalo with Verizon. Here in FL we have Bright House

Personal Help :

ok, are any computers connected to the wifi router?

JACUSTOMER-oq5remjm- :

yes, my laptop is connected to my router

Personal Help :

wirelessly?

JACUSTOMER-oq5remjm- :

it can be used that way, or I can plug it in and not use up my battery

Personal Help :

ok, what is the namke of the wireless network the laptop connects to there?

JACUSTOMER-oq5remjm- :

Bright House

Personal Help :

ok, and on the Tablet you dont see Bright house?

JACUSTOMER-oq5remjm- :

no

Personal Help :

did it ever connect?

JACUSTOMER-oq5remjm- :

not to the Tablet, I just purchased it today

Personal Help :

ok, and when you go to connect on the tablet you dont see bright house listed, correct?

JACUSTOMER-oq5remjm- :

I have no SSID number/letters to enter , and I have no Bright House connectionappearing on the tablet

Personal Help :

ok, can you disconnect the router from the power

Personal Help :

wait 2 min

Personal Help :

reconnect and wait 2 min

JACUSTOMER-oq5remjm- :

yes

Personal Help :

then try to connect the tablet please

JACUSTOMER-oq5remjm- :

it will not connect or say Bright House and I have no SSID address to add in the add network

Personal Help :

you restart the router following my steps?

Personal Help :

as you need to wait 2 minutes after disconnecting the power

JACUSTOMER-oq5remjm- :

yes, I turned off the connectionwith tabs on my computer, I did not shut down the router

Personal Help :

ok, as I requested, disconnect power on router

Personal Help :

wait 2 min

Personal Help :

reconnect power

Personal Help :

wait 2 min

Personal Help :

then try again please

JACUSTOMER-oq5remjm- :

ok I wiill try

Personal Help :

thanks

JACUSTOMER-oq5remjm- :

I was told not to shut off the power to the router or I will loos the connection. Is this true?

Personal Help :

that is correct, but when you connect the power it will automatically connect again

JACUSTOMER-oq5remjm- :

OK

JACUSTOMER-oq5remjm- :

I did all that and it still does not connect

JACUSTOMER-oq5remjm- :

I have no password to enter when it asks for that

JACUSTOMER-oq5remjm- :

I need to eat my dinner. can we resume in 15 minutes?

Personal Help :

yes, no problem

Personal Help :

the fact is asks for a passwordis good

JACUSTOMER-oq5remjm- :

OK I have returned

Personal Help :

ok, do you remember the wireless password you set for this router?

JACUSTOMER-oq5remjm- :

I have it, yes

Personal Help :

ok, enter it in as you said it was asking for it correct?

JACUSTOMER-oq5remjm- :

it says on the tablet not in range

Personal Help :

ok, can you move the tablet closer to the router please

JACUSTOMER-oq5remjm- :

it is trying to connect right now

Personal Help :

ok

JACUSTOMER-oq5remjm- :

it is scanning

JACUSTOMER-oq5remjm- :

then it asks for network SSID and I only have the one I use on the Verizon network, i don't have the one for Bright House

Personal Help :

does it list bright house?

Personal Help :

I though you said it was asking for a password?

JACUSTOMER-oq5remjm- :

No to the Bright House, first it asks for password, then it asks for SSID

JACUSTOMER-oq5remjm- :

it does not accept what codes and or passwords I put into there, it does say the one network is disabled

Personal Help :

ok, unfortunatly I am out of ideas on this problem

Personal Help :

I will have to opt out sorry and another expert will take over with new ideas

JACUSTOMER-oq5remjm- :

I am sorry. maybe I can call Bright House and they could tell me what to do.

Personal Help :

its ok, but we need to know the network SSID else we wont be able to connect

JACUSTOMER-oq5remjm- :

I would rather make that call and then come back and ask questions here maybe later tomorrow

JACUSTOMER-oq5remjm- :

I should be able to obtain that from Bright House, right?

Personal Help :

correct as they have set it up for you

Personal Help :

and once you have this you should then be able to connect straight away

Personal Help :

you would also need the passwordc

JACUSTOMER-oq5remjm- :

OK how do I exit on here?

Personal Help :

if you were happy with my assistance you press Accept, else you can just close this window

Personal Help :

and enjoy your day

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