Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking

Have a new Kindle Fire and am unable to connect to wi-fi. Have

Customer Question
older kindle reader that connects...
Have a new Kindle Fire and am unable to connect to wi-fi. Have older kindle reader that connects fine. Help ? wirless networking is turned on. Security-wep. Signal strength-good. After attempting to connect I get this message ' unable to connect to the selected access point. Please check the password XXXXX have selected' I am using the same password XXXXX I use with other devices.
Submitted: 5 years ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 16 minutes by:
3/19/2012
Network Technician: Randy IT Tech, Network Administrator replied 5 years ago
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,108
Experience: Information Technology Specialist
Verified
Hi! Thank You for using JustAnswer. My name is XXXXX XXXXX I will assist you with your question and get your problem resolved! I will need a little more info please. What is the brand and model # XXXXX your router?
Ask Your Own Networking Question
Customer reply replied 5 years ago

Hi Randy,

 

Microsoft 54 mbps model #MN-700

Network Technician: Randy IT Tech, Network Administrator replied 5 years ago
Open your Web browser, and then type the Internet protocol (IP) address of the base station in the address field.
By default, this address is http://192.168.2.1.
2. To log on, type the base station password XXXXX you created when you ran the Setup Wizard. If you did not run the
Setup Wizard, use the default base station password, admin. The base station password XXXXX XXXXX sensitive.
Open the Base Station Management Tool,
Then Security.
Under the Mac Filtering, Mac address control, make sure there is no check in the box beside Enable mac filtering.
Then try and connect.
Ask Your Own Networking Question
Customer reply replied 5 years ago
this didn't work, there was no check in that box. any other ideas ?
Network Technician: Randy IT Tech, Network Administrator replied 5 years ago
Be sure you are using the correct capitalization,Tap the 123!? key to enter numbers or symbols. Tap the ABC key to return to the regular keyboard. Tap the Shift key (up arrow) for uppercase letters.
If you have the correct password XXXXX try this,you can tell Kindle Fire to forget a network, To do this.....Tap the Quick Settings symbol in the top right hand corner of the Home screen.Select Wi-Fi from the menu.Ensure Wireless Networking switch is in the on position.A list of networks will appear. You may have to wait a moment as your Kindle detects networks in range. If your network doesn't appear tap the tick box next to Wireless Networking off and on to refresh the list.Tap the name of your network then on the screen prompting you to enter a password, select Forget.
After you do this hold the power button for 20 seconds, then power on and try to connect again.
Ask Your Own Networking Question
Network Technician: Randy IT Tech, Network Administrator replied 5 years ago

If you are using WEP Security , then passphrases are not supported by the Kindle Fire

Here is a list of supported network encryption types.........

Kindle Fire can connect to Open, WEP, WPA PSK, WPA2 PSK, WPA EAP, and WPA2 EAP encrypted networks. Kindle Fire can also connect to B, G & N type routers.

Kindle Fire can connect to enterprise networks.

Router Restriction

Compatibility Requirements

WEP Security

Security Key

  • 64-bit WEP keys --10 Digits
  • 128-bit WEP keys--26 Digits

Passphrases are not supported

WPA Security

Pass Key
Must be 8-63 digits in length

MAC Filtering

Router must be configured for Kindle Fire to connect. Please contact the person who set up your router or the router manufacturer for assistance.

Firewall

Router must be configured for Kindle Fire to connect. Please contact the person who set up your router or the router manufacturer for assistance.

Hidden Network

You must manually connect Kindle Fire in this mode. (Learn how to set up your Wi-Fi network manually.)

Ask Your Own Networking Question
Customer reply replied 5 years ago
What does that mean 'passphrases are not supported by the Kindle Fire'? My password XXXXX XXXXX 10 digit # XXXXX I have wep 64-bit do I need to change my security settings or get a new router ? ..or change my password ?
Network Technician: Randy IT Tech, Network Administrator replied 5 years ago
If you have a 10 digit # XXXXX it should be okay, we can check to be sure.
Try this......
Open the Base Station Management Tool,
Then Security.
Disable the network security and see if the Kindle will connect.
If it does, try changing the password.
Ask Your Own Networking Question
Customer reply replied 5 years ago

this didn't work

 

Network Technician: Randy IT Tech, Network Administrator replied 5 years ago
Do you still get the same error message?
Ask Your Own Networking Question
Customer reply replied 5 years ago
yes
Network Technician: Randy IT Tech, Network Administrator replied 5 years ago
The best option at this point is to see if you can connect to another network, try an unsecured network and try to connect, then we will know if your network is the problem or if the problem is with the Kindle.
Ask Your Own Networking Question
Customer reply replied 5 years ago
I was able to establish a connection at my mothers..her security is wpa/wpaz psk..if I change my security to wpa should this work ?..or do you think I need a newer router
Network Technician: Randy IT Tech, Network Administrator replied 5 years ago
Try changing your security and password XXXXX then if you can not connect, try getting another router.
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,108
Experience: Information Technology Specialist
Verified
Randy IT Tech and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 5 years ago
We had to buy a new router for our system that cost us $170 in able for our PC and other devices to work properly.Wasn't planning on spending so much money just to have a Kindle Fire.I guess you live and learn, the hard way.
Network Technician: Randy IT Tech, Network Administrator replied 5 years ago
I am sorry you had to buy a new router. Let me know if can assist you with anything else. Thank you!
Ask Your Own Networking Question
Network Technician: Randy IT Tech, Network Administrator replied 5 years ago
I hope everything is still going well with your wireless network, let me know if I can be of any assistance
I will be glad to answer any follow up questions you may have.
It has been a pleasure to work with you. Thank you very much !
Ask Your Own Networking Question
Ask Randy IT Tech Your Own Question
Randy IT Tech
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,108
10,108 Satisfied Customers
Experience: Information Technology Specialist

Randy IT Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
How do I download my Wi-Fi on my ipad? They are all on
How do I download my Wi-Fi on my ipad? JA: Does your network appear in the Wi-Fi list on your iPad? Customer: Yes JA: Which lights are solid and which are blinking on your router? Customer: They are a… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
136 satisfied customers
Got this message before and Netgear helped me walk through
Got this message before and Netgear helped me walk through the problem … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I want to buy coinc but my password was invalid, after
I want to buy coinc but my password ***** invalid, after getting that corrected I tried. To buy coins, typed my password ***** was told I could not connect to iTunes help … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I have a dual band wndp3400v2 i understand its older but i
Second opinion] ok i have a dual band wndp3400v2 i understand its older but i need to gain access to it never the less but it seem when i down loaded the netgear gene it ask for a log in account i had… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
136 satisfied customers
Cant get D500 to hook up with wi-fi, Blue-tooth does
Cant get D500 to hook up with wi-fi, Blue-tooth does connect. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I have a dual band wndp3400v2 i understand its older but i
ok i have a dual band wndp3400v2 i understand its older but i need to gain access to it never the less but it seem when i down loaded the netgear gene it ask for a log in account i had never done this… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
All of a sudden I can't get internet connection. I have a
I have a compag screen and an Acer computer. This all worked until tonight for 3 years … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
I ordered Planetbase video game for Xbox. Sorry not finished
sorry not finished I have not received this game and my check has cleared the bank. The order number is(###) ###-#### Can you find out where the order is?? … read more
Mr.Med
Mr.Med
939 satisfied customers
We purchased a new Netgear router to replace our old one
we purchased a new Netgear router to replace our old one that seems to have died but we are having issues connecting the new router … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I need to know how to change the wireless network settings
I need to know how to change the wireless network settings on my HP 7585 printer … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
566 satisfied customers
Cannot connect to my network, Netflix, no, Hav not been able
Cannot connect to my network JA: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)? Customer: Netflix JA: How is your internet connection? Have you tried un… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
I have been having problems with getting the internet and
hello, i have been having problems with getting the internet and emails. i am trying to connect to my home wifi and it always says that my password ***** ***** … read more
Kris R
Kris R
IT Manager
Computing
2,606 satisfied customers
I am trying to to restore my wifi access on windows 10 how
I am trying to to restore my wifi access on windows 10 how do I so it? … read more
Randy IT Tech
Randy IT Tech
Network Administrator
10,108 satisfied customers
My Computer is fine just trying to set up HP Photosmart Plus
My Computer is fine just trying to set up HP Photosmart Plus printer can you help or have a number I can talk with you. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
136 satisfied customers
Trying to sign into new Lenovo 110 IdeaPad it's in Spanish
Trying to sign into new Lenovo 110 IdeaPad it's in Spanish and can't locate @ button to sign into windows account … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
Facebook video contests app like woobox - Please suggest
Facebook video contests app like woobox - Please suggest other apps that are like woobox but not as expensive. It MUST have video contest. This is good http://www.pagemodo.com/ except I do not see vid… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Need ports open to set up security cameras. Linksys. Sorry
sorry it is a cisco Linksys E2500, internet provider said Linksys has to open ports … read more
Martin
Martin
Network Engineering Diploma
141 satisfied customers
Can't connect with wi-fi even though nothing has changed
Can't connect with wi-fi even though nothing has changed with wi-fi address. Just shows "Authenication problem" under wi-fi. Seems to be at Nook wi-fi end. Can you help? … read more
Sheri
Sheri
Bachelor\u0027s Degree
94 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x