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I am using Cisco for a Screenwise Panel research project.

Customer Question
I am using Cisco...
I am using Cisco for a Screenwise Panel research project. Norton will not let the system in??
Submitted: 5 years ago.Category: Networking
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Answered in 11 hours by:
3/11/2012
Network Technician: Danielle-Mod,
 replied 5 years ago
Danielle-Mod
Category: Networking
Satisfied Customers: 16
Verified

Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

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Customer reply replied 5 years ago
Yes, I am still waiting for an answer. The question was, Norton security
on my computer, and HP will not let me put an Cisco Linksys E4200
through my at&t wireless DSL. I am on a screenwise Panel project.
Network Technician: Danielle-Mod,
 replied 5 years ago
Sometimes, finding the right Expert can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly
Ask Your Own Networking Question
Network Technician: Viet - Network Tech, Computer Support Specialist replied 5 years ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38,955
Experience: Great troubleshooting skills with computer and network.
Verified
Hi,

If you disable the norton antivirus program temporarily on the computer, does it work?

What's the brand and model of your AT&T wireless DSL modem/router?

Thank you.
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Customer reply replied 5 years ago
No it does not. If I disconnect the Cisco router from my AT&T DSL,
my computer will be normal.

AT&T wireless DSL is: 2wire Gateway
Network Technician: Viet - Network Tech, Computer Support Specialist replied 5 years ago
Please try the following:

- Connect a computer (if you use a laptop, turn off/disconnect the wireless from the laptop first) to one of the cisco router's router Ethernet/LAN ports with an Ethernet/network cable, and connect the power cord to the cisco router (for now, don't connect the cisco router to the att dsl 2wire gateway device)

- From that same computer, go to the cisco router's login page at http://192.168.1.1/ and login with the username blank (don't type anything) and the password XXXXX admin
(if you cannot login, enter admin for the user name also).
Then change the router/LAN/Local IP Address form 192.168.1.1 to 192.168.3.1 , then save, and wait a few minutes.

- Now, you can connect an Ethernet/network cable from one of the 2wire gateway device's Ethernet/LAN ports to the cisco router's Internet/WAN port, then wait a few minutes and Internet should work on the cisco router.

Thank you.
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38,955
Experience: Great troubleshooting skills with computer and network.
Verified
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Viet - Network Tech
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38,955
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