Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking

WNDR3700 does not broadcast the SSID for the 5.0 GHz band.

Customer Question
It quit by itself after...
WNDR3700 does not broadcast the SSID for the 5.0 GHz band. It quit by itself after about 3 months usage. Why ? How can I get it working again. Config was not changed by me (admin) and the settings are equivalent to the 2.4 GHz band. My PC is HP Pavilion dv6 (64) Windows 7. Wireless settings for 5.0 channel is 44, for 2.4 this is auto.
Hardware Version = WNDR3700
Firmware Version = V1.0.7.98 (on 20120309)
GUI Language Version = V1.0.0.64
thanks in advance for any advice. My email address [email protected]
Frank
Submitted: 5 years ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 4 minutes by:
3/9/2012
Network Technician: Nathan, System Administrator replied 5 years ago
Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 26,453
Experience: IT systems admin, network installer
Verified

p0llinate :

Hello, I'd like to help you with your question. Please remember to click the accept button if you are satisfied with my answers.

p0llinate :

Frank, which hardware version do you have?

p0llinate :

On the back/bottom, after the WNDR3700 you should see v1, v2, v3, etc

Customer:

There is no such indication. Only WNDR3700.

p0llinate :

It may say hardware revision.

p0llinate :

Nothing like that on the physical label on the router (not in the admin/setup page, it won't show there)

Customer:

Security PIN, Serial number, MAC Address is all I can see on the back of the router

p0llinate :

Ok, I'm assuming you have version 1 then.

p0llinate :

Have you updated the firmware recently?

p0llinate :

There is a newer version (still in beta) that was just released, which presumably will address the issue you are having. I would recommend updating to it, as the current firmware version is likely the cause of this problem.

Customer:

In fact, I tried to do an update today, but it said I was up to date !. Hadn't tried this over the past year.

p0llinate :

Here is the newest firmware: http://support.netgear.com/app/answers/detail/a_id/19565

p0llinate :

Follow the link/instructions to install the update manually (make sure you're doing it from a wired connection, not wifi) rather than letting the router download/install it automatically.

Customer:

OK. I will try to run this update. It still doesn't explain why the 5.0 silently faded out.

Customer:

How can I get back to you after half an hour ?

p0llinate :

It could be a glitch in the current firmware, or it could be a hardware defect.

p0llinate :

Just bookmark this page and come back to the chat when you're done.

Customer:

OK, I will do that. Contact you later then. Thanks so far.

p0llinate :

You're welcome.

Customer:

Hello, are you available for comments ?

Customer:

I apologize for the long delay. I could not get the NETGEAR WNDR3700 working again after the upgrade, had to look for another router which I am now using.

Customer:

May I suggest to continue this solution in 2 days from now, (for me that is 11 march). It will be inconvenient to do it earlier. Maybe I can find some solutions before then.

Customer:

I will try to chat with you at 18:00 Amsterdam time.

Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 26,453
Experience: IT systems admin, network installer
Verified
Nathan and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 5 years ago

Hello, can I get p0llinate or someone else to further help me with my problem. As of yet, there is no answer satisfied.

 

Network Technician: Nathan, System Administrator replied 5 years ago
Hello I am here.

Did you have a question about the new router?
Ask Your Own Networking Question
Customer reply replied 5 years ago

Hi, glad to have contact again. No, it is not a new router. It is the 18 month old WNDR3700, please refer to the original problem. I have followed your instructions and now have firmware 1.0.16.98 beta running. But NO 5.0 Ghz broadcast.

 

Network Technician: Nathan, System Administrator replied 5 years ago
Sorry I didn't understand the question. You are currently using a new router?

But you still want to fix the old one, which you've updated with the new firmware, but it still won't broadcast 5ghz mode.

If this is the case, I can only believe that it is a hardware fault with the WNDR3777, either with the processor or the radio transceiver. Assuming this is the case, there is no fix for it, and you'd just need to replace the router, as they are not economical to repair.
Ask Your Own Networking Question
Customer reply replied 5 years ago

Just to clarify, I am working with the WNDR3700 router. I only used another router after the firmware upgrade because I could not use the WNDR3700 then. For some unknown reason, it started working again after half a dozen attempts to restart it.

So, now I have to accept your answer that it is hardware related ? Fantastic. Please let me know that you are closing this problem. Then I will look for other solutions.

In any case, thanks for your time.

Network Technician: Nathan, System Administrator replied 5 years ago
I did mention the possibility of a hardware defect later. I didn't suggest that was the only option, which is why we went through all the troubleshooting steps, which we have exhausted at this point, leaving hardware fault as the only remaining possibility. Unfortunately there is not always a fix for these problems, but I believe we have done everything possible at this point.

Thank you for taking the time to work with me. Since you've already accepted, no further response is necessary, and as long as my post here is the last one to this thread, it will automatically close out after a few days.

Thank you,

Nathan
Ask Your Own Networking Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 26,453
26,453 Satisfied Customers
Experience: IT systems admin, network installer

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

625 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

446 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I installed a N300 Wirless Router WNR2000v2 and connected to
I installed a N300 Wirless Router WNR2000v2 and connected to a laptop with cable. It works fine. Trying to set up a network with a pc, I get a window stating this network requires an encryption key. T… read more
jucraig
jucraig
Network Design Analyst / Pre-Sales Tech
Bachelor\u0027s Degree
63 satisfied customers
How can I recover my password for my account and for
how can I recover my password ***** my account and for internet? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Wi Fi speed decrease. I have an HP laptop which when
Wi Fi speed decrease. I have an HP laptop which when connected to my WiFi network will decrease the download and upload speeds. This is intermittent. Everything was running fine since Saturday and tod… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I continue to have problems connecting my fire to my home
hello, i continue to have problems connecting my fire to my home network. this is a recent problem from the last couple of months. There are no problems connecting with any other devices in the home. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I was just prompted to check for updates on the firmware. I
Good Morning. I was just prompted to check for updates on the firmware. I dont even remember to doing a password. Unable to get into my WiFi with one. Can you help? IP is 192.168.2.1 … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
We need a new wireless router. I keep reading but get more
We need a new wireless router. I keep reading but get more confused. We have 4 laptops, 5 cellphones, and 3 iPads all using the same internet. I can't afford the expensive ones. Can you help direct me… read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
185 satisfied customers
Cannot connect router to my wifi router is ex2700. Just
tried to reset . tried t connect with my cell phone and it will not, tried to go to mywifiext.net nothing works i donot get the set feature … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Running r7800 and getting ghost connections on 2.4Ghz side
Running r7800 and getting ghost connections on 2.4Ghz side with addresses 192.168.2.1 through 192.168.1.--- … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a netgear router on my pc. What does it do? Very
I have a netgear router on my pc. What does it do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
I want to pay the good faith deposit as per your policy for
I want to pay the good faith deposit as per your policy for the question that I just posted to your "Vietnam Expert" for a Total final price upon getting the answer, a couple of minutes ago I talked t… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Can you help me with my Facebook account. I had an old one
Hi can you help me with my Facebook account. I had an old one and it is showing up when people search for me. I want to close it. I think it is connected to my new account and I don't want to lose any… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Trying to use network magic. Windows 10. This month. I'm
trying to use network magic JA: What's the brand/model/Operating System (OS) of your computer? Customer: windows 10 JA: When did you purchase your computer? What troubleshooting have you tried? Custom… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Need firmware update. It's conneting the modem. It's
it's conneting the modem. It's WNR2000. That's all I know … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Is there anyway to get Huawei hg8245 fiberoptic modem to
Is there anyway to get Huawei hg8245 fiberoptic modem to broadcast in both 2.4 and 5 bus mode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
Echo rejects my wi fi. 24 hours
echo rejects my wi fi JA: I'll do all I can to help. How long have you been dealing with this? Customer: 24 hours JA: Do you plan on doing the work yourself? Customer: yes JA: Anything else we should … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I would like to share files between the only two computers
I would like to share files between the only two computers in my office via a WIRED (Not wireless) network. I am using Windows 10 Professional on both computers and have connected Ethernet cables betw… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
My Tcl rocky tv is no longer able to connect to the wi gi in
My Tcl rocky tv is no longer able to connect to the wi gi in my home . Not a wi fi issue. Other devices are connected. … read more
Kris R
Kris R
IT Manager
Computing
2,296 satisfied customers
Cannot get dlink router to connect to the internet. Ill try
cannot get dlink router to connect to the internet … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
33 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x