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dennish1274
dennish1274, System Administrator
Category: Networking
Satisfied Customers: 211
Experience:  Have 7+ years experience, from Juniper,Siemens,Cisco etc.
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I am get a code 014 on my roku. what does this mean.

Customer Question

I am get a code 014 on my roku. what does this mean.
Submitted: 5 years ago.
Category: Networking
Expert:  dennish1274 replied 5 years ago.
This is most likely caused from the ICMP settings on your router. You will need to go into your router admin counsole and uncheck the ICMP setting.

Once this is done you will have to do a factory reset and reinitialize and re-enable roku, and whatever else you have running on the box.

Best Regards,

Dennis
Customer: replied 5 years ago.
I do not how to do all that.
Expert:  dennish1274 replied 5 years ago.
You need to obtain your gateway address from your computer.

You can go to the start tab on your desktop, go to run and type in CMD, this will bring up a command box; in the command box type in IPCONFIG, this will show your current ip settings and the gateway address will be visible. You need to insert the gateway address into your browser address bar, this will bring up the admin console applet box asking for credentials to your router. If you have not set the admin password XXXXX Username: admin, Password: admin, admin, 1234 respectfully.

Once inside the router console you can search for ICMP in the wireless settings. You will need to make sure it is not enabled.

Once done you need to do a factory reset on the roku.

Factory Reset for Roku Instructions

1. From the Home screen, press Up the Menu Bar.

2. Select Settings.

3. Select Factory Reset.

4. Select Factory Reset again.

5. Select Yes.

Additionally, you can press and hold the Reset button on the back of the unit for 15 seconds.

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Customer: replied 5 years ago.
I still can't get to work. Can I unstall every thing and start fresh.
Expert:  dennish1274 replied 5 years ago.
That is what the factory restore option is allowing you to do. Hopefully that will fix your issue. Rokus are very finicky.

Dennis
Customer: replied 5 years ago.

I still can't get to work. Can I unstall every thing and start fresh.

Expert:  dennish1274 replied 5 years ago.
If the factory reset option is not working, you will need to see if you have a factory warranty left on the unit. The firmware may be corrupt.

BR,
Expert:  dennish1274 replied 5 years ago.
This would be done by contacting the manufacturer.