OK, thank you!. Please remember I do not receive a salary from this company. I am an independent Computer Science Engineer with more than 10 years of experience working with Computer Networks, and now working here. The only way for me to be compensated for my time is when the customer (You) click the Accept button when satisfied. Thank you for your help and understanding.
After you follow my solution, please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.
Ok, please follow the steps below to reset the router. Please note the wireless network name will be changed to "linksys" or "Cisco" and no password XXXXX be asked (we can setup a password XXXXX all is working OK)
1- Make sure the wireless router
is turned ON.
2- Press and hold down the "reset" button on the back of your router for 30 seconds. The reset button is inside a very tiny hole on the back of the router. Please use a paper clip to push it for 30 seconds
3- Then release the button and wait 60 seconds. (yes, 60 seconds please)
4- Then unplug the router from the electricity outlet, wait 10 seconds and replug it to the electricity outlet
5- Make sure the internet modem is connected to the "WAN" or the "Internet" port on the back of the router
6- Unplug the internet modem from the electricity outlet, wait 10 seconds and then replug it to the electricity outlet.
7- Wait 5 minutes (yes, 5 minutes please)Then please follow the steps below from your computer with Windows 7:
1- Please click Start, then Control Panel
2- Now click "View by: Large icons"
3- Click "Network and Sharing Center"
4- Click "Connect to a Network"
5- A list of wireless networks will show up. Please select your network ("Linksys" or "Cisco") and then click "Connect"
6- If you are still prompted to enter a network password, enter the word password XXXXX lowercase.After you follow my solution, please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.
If I helped please scroll down and click the green Accept button
Computer Science Engineer