OK, please try the word password
in lowercase. If it doesn't work, please follow the steps below to reset the router. Please note the wireless network name will be changed to "linksys" or "Cisco" and no password XXXXX be asked (we can setup a password XXXXX all is working OK)
1- Make sure the wireless router
is turned ON.
2- Press and hold down the "reset" button on the back of your router for 30 seconds. The reset button is inside a very tiny hole on the back of the router. Please use a paper clip to push it for 30 seconds
3- Then release the button and wait 60 seconds. (yes, 60 seconds please)
4- Then unplug the router from the electricity outlet, wait 10 seconds and replug it to the electricity outlet
5- Make sure the internet modem is connected to the "WAN" or the "Internet" port on the back of the router
6- Unplug the internet modem from the electricity outlet, wait 10 seconds and then replug it to the electricity outlet.
7- Wait 5 minutes (yes, 5 minutes please)
8- Then connect to the network "Cisco" or "Linksys"
9- If prompted for a password, use the word password
10- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.
11- If I helped please scroll down and click the green Accept button for me to be paid, that's the only way for me to be compensated for my time (
Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit / debit / or PayPal account, I need you to click Accept for the money to be released to me)
Computer Science Engineer