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Hi, I would like to watch my property through the cameras installed

Customer Question
around my house and I...
Hi, I would like to watch my property through the cameras installed around my house and I have Q-See 8 Channel H.264 Surveillance System. I would like you to configure this Q-See 8 Channel H.264 with my Linksys Router and the internet. Thanks. Paul . I already connected the Q-See to my Linksys router (model: BEFSR41). Modem: Motorola SBV5222 by Optimum
Submitted: 6 years ago.Category: Networking
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Answered in 30 minutes by:
6/10/2011
Network Technician: Jason Jones, Network Technician replied 6 years ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 17,388
Experience: Years of experience and education.
Verified

Networking Extraordinaire :

Greetings,

Please, let me know when you are ready to begin.

I will be standing by.

Customer :

I am ready. I connected the Q-See to the Linksys Router (model BEFSR41) which is connected to the modem(Motorola SBV522). I opened the page NETWORK and thats it. Paul

Networking Extraordinaire :

Thank you

Networking Extraordinaire :

Do you know which "ports" the Q-See device are using?

Networking Extraordinaire :

Also, do you know the IP Address of the Q-see device?

Customer :

http port: 80

Customer :

server port 6036

Customer :

IP Address: 192.168.001.200

Networking Extraordinaire :

Ok great

Networking Extraordinaire :

WHile you are on the same network, can you access the cameras with that information?

Customer :

no I cannot

Customer :

I dont know how to even check it

Networking Extraordinaire :

ok

Networking Extraordinaire :

Lets set up the router first.

Networking Extraordinaire :

On a computer that is connected to the router, perform the steps below:
- Click the following link ---> http://192.168.1.1
Leave the username blank
The default password XXXXX admin
- Click the Applications & Gaming link

Networking Extraordinaire :

Please, let me know when you are there.

Customer :

I am

Networking Extraordinaire :

Thank you

Customer :

YRW

Networking Extraordinaire :

Full Size Image

Networking Extraordinaire :

Add the two port rules that are found on that image I just posted above, please.

Networking Extraordinaire :

Once that is complete, please click the Save Settings button.

Networking Extraordinaire :

Please, let me know when that is complete.

Customer :

I did

Networking Extraordinaire :

Ok good

Networking Extraordinaire :

Now click on the Status link on the top right of that page.

Customer :

i did

Networking Extraordinaire :

Do you see the WAN/Internet IP address?

Networking Extraordinaire :

Now, you should be able to go to that Internet IP address in your browser and be able to login to your cameras

Customer :

i see this :









Internet IP Address:69.117.208.2
Networking Extraordinaire :

Ok

Networking Extraordinaire :

Do you want me to check if it is working?

Networking Extraordinaire :

Ok, it is not working from here.

Customer :

yes please

Networking Extraordinaire :

Are your cameras on

Customer :

it is not working here also

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Click the following link: http://192.168.1.200

Networking Extraordinaire :

Does that link work for you?

Customer :

I connected just one camera & its on =- I can see on the Q-See sys

Networking Extraordinaire :

Ok

Customer :

No it does not

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Where did you get the 192.168.1.200 ip address information from?

Customer :

I got it from the Q-See sys at the NETWORK page

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Does the Q-see program indicate that it is connected?

Customer :

how can I check it?

Customer :

Linksys router's diode is lit for Q-See sys

Networking Extraordinaire :

Ok

Networking Extraordinaire :

- Click Start Button
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 192.168.1.200
- What does it say, replies or request timed outs?

Customer :

replies

Networking Extraordinaire :

Click the following link: http://192.168.1.200:6036

Networking Extraordinaire :

Did that bring it up?

Customer :

its loading and loading...

Customer :

and it shows nothing

Networking Extraordinaire :

Ok

Networking Extraordinaire :

That means that it is not setup correctly.

Networking Extraordinaire :

I am not sure what is not correct.

Customer :

IP after ipconfig shows: 192.168.1.100, Subnet: 255.255.255.0, Gateway: 192.168.1.1

Networking Extraordinaire :

- Click Start Button
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: telnet 192.168.1.200 80

Networking Extraordinaire :

What happens?

Customer :

is not recognized

Customer :

as a comand

Networking Extraordinaire :

Oh ok

Networking Extraordinaire :

Please, look at the QSee configuration and verify that you are using the ports 80 and 6036

Customer :

it shows it

Networking Extraordinaire :

"What" shows it?

Customer :

80 and 6036

Networking Extraordinaire :

I am asking what you are looking at that tells you that.

Customer :

Network page: Http port: 80, Server port: 6036

Networking Extraordinaire :

Ok

Networking Extraordinaire :

But when you click this link, it does not work? http://192.168.1.200:6036

Customer :

not, its just loading forever

Customer :

I will give you everything what I have on page NETWORK, please wait a min

Networking Extraordinaire :

thank you

Customer :

http port: 80, Server port: 6036, Obtain an IP address automatically: blank, IP Address: 192.168.001.200, Subnet: 255.255.255.0., Gateway: 192.168.001.001, DNS Server: 000.000.000.000, Alternate: 000.000.000.000., PPPoE: blank, User name: blank, Password: blank, test

Networking Extraordinaire :

Is the PPPoE option chosen or is dynamic chosen?

Customer :

PPPoE is not marked and there is nothing like dynamic, I mean on the Q-See, not on the computer I am chating with you

Networking Extraordinaire :

ok

Networking Extraordinaire :

This is strange.

Networking Extraordinaire :

Just to double check, the following link does not work? http://192.168.1.200

Customer :

no, it does not

Networking Extraordinaire :

ok

Networking Extraordinaire :

On the Qsee configuration, are you positive that you enabled the system correctly?

Customer :

I just sent you the config it shows, tell me what to do and I will follow

Customer :

do you want me to choose the default and apply and exit?

Networking Extraordinaire :

The information you gave me shows all correct.

Networking Extraordinaire :

Do you have it set to enable remote viewing?

Customer :

where can I see that?

Networking Extraordinaire :

Please, go to the following site: http://canyouseeme.org/

Networking Extraordinaire :

Put port number 80 in the "What port" field and click the CHECK button below that.

Customer :

it says: Error: I could not see your service on 69.117.208.2 on port (80)
Reason: Connection timed out

Networking Extraordinaire :

Ok

Networking Extraordinaire :

Is this a new system?

Customer :

its 6 mts old so its new

Networking Extraordinaire :

As of right now, it does not even work on the same network.

Networking Extraordinaire :

Have you ever gotten it to work?

Customer :

right

Customer :

never tried

Networking Extraordinaire :

There is nothing else that could possibly not make it work. You can ping by IP but cannot access the Web server on the same network.

Networking Extraordinaire :

Would getting a refund for this device be an option?

Networking Extraordinaire :

It doesn't appear to be functioning correctly.

Customer :

well I thought you are an expert...

Networking Extraordinaire :

I am.

Networking Extraordinaire :

I cannot repair things that are hardware faulted from a far.

Customer :

and you cannot figure out how to configure it???

Networking Extraordinaire :

I am telling you that it is already configured correctly.

Customer :

so why it does not work?

Networking Extraordinaire :

You cannot access it on the same network, which means either it is non-functional or you are not giving me the correct information.

Customer :

I AM GIVING YOU CORRECT INFO !

Networking Extraordinaire :

I have set up scores of camera systems. If it does not work on the same network; as yours is, then that is a problem with the actual device and cannot be 'fixed' because it is a hardware issue.

Customer :

THANK YOU

Networking Extraordinaire :

I know that you are giving me the correct information, that is why I am suggesting that the device itself is hardware faulted.

Networking Extraordinaire :

Thank you.

Networking Extraordinaire :

You may click the Accept button now and leave any feedback for me that you feel is appropriate.

Thank you,
- Jason

Networking Extraordinaire :

Is there anything else I can help with today?

Networking Extraordinaire :

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

I wish you luck // Peace.

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Claws224
Claws224, IEEE Network Engineer
Category: Networking
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