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Greetings,Can you please explain your issue in further detail?
1) Is this a new installation?
no. I have a linksys router. My modem is working fine and I am talkiing to you as my modem is connected directly to my computer
But my router is not recognizing the modem
I called Comcast and they say it is my router. I called Linksys and they say they can't help me
When was the last time that the router worked?
wouldn't it be easier to call me?
About an hour ago
Sorry, calls are not allowed.,
About 6 month ago I had the same problem and linksys said that Comcast changed the IP address. Comcast says that they change all the time and the router automatically accepts it
so now what??
- Plug the Comcast Cable modem into the WAN plug on the router- Plug a computer into one of the four LAN plugs on the router- With the power on the router, press the reset button on the back of the router with a paperclip or pin for 30 seconds.- Let go of the button- Wait 1 minuteYou should be back online now. If not, please do the following:- Unplug the power to the modem and router- Plug the power into the modem only- Wait 2 minutes- Plug the power into the router- Wait 2 minutes- Restart computer
Please, let me know when that is complete.
Linksys suggests that since the router is over 1 year old, I should purchase a new one
doing it now...wait
More often than not, a reset of the router (as I suggested above) will resolve the problems.
If we get disconnected, please log back into this site and pull up this chat history.
I will be here.
Do I place the comcast cable wire into the modem and not the computer??
The cable that you have are using now to connect the computer to the modem needs to be unplugged from the computer and plugged into the router.
when I unplug.. I lose you
so again, I have a plug from my computer to my modem only right now
what do I do next?
- Plug the Comcast Cable modem into the WAN plug on the router- Plug a computer into one of the four LAN plugs on the router- With the power on the router, press the reset button on the back of the router with a paperclip or pin for 30 seconds.- Let go of the button- Wait 1 minute
If I do that I will lose you
I will not leave.
I am on the clock for the next 8 hours
which plug goes where??? thanks I am sooo frustrated
So, the plug that is in the computer, do I keep that in the computer and where does the other end go?? into the WAN router???
You need two cables.The first cable comes from the cable modem into the single WAN/INTERNET plug on the routerThe second cable comes from the computer to one of the four LAN ports on the router
Does the above statements make sense?
got it..should I do that but I will lose you
k... don't go anywhere
I will not
I will be standing by. When you return, please post a message and I will return momentarily when I am notified.
still not working
How old is the router?
about 2 years
maybe 18 months
For some reason I thought it was only 6 months old
It appears that it is time to replace the router.
There is no configuration that is required with Comcast Internet.
If the reset did not fix the problem, then you must replace the router.
k... thanks...tht is what Linksys told me
Does it matter which brand?
I very highly suggest the Linksys brand
why does a router go bad???
How long does a router last?
It depends... if it is going to fail, it typically fails at 13 to 19 months old
However, some routers last for several years
wow...did not realize that...thanks for your help. Will my VISA be charged ?
I suggest that you keep the new router on a surge protector, at least 3 feet away from other electronic devices, and keep it free of any dust or heat.
You may click the Accept button now and leave any feedback for me that you feel is appropriate.You may bookmark the following link: http://www.justanswer.com/computer/expert-theextraordinaire/ ----> In the future, if you have a question and would prefer to work with me, please visit that site and ask your questions there.
interesting... It is not attached to the wall
Thank you again for your time and patience today.
I wish you a sparkling rest of this fine Sunday.
thank you... You were wonderful
When I press accept, will I still be charged??
Thank you greatly
I am confused.
Am I still going to be charged the $24.00 even though the problem was not corrected??
When you click the Accept button, your deposit that you have already made will be released. Also, this website will give me credit for helping you today.
Great..thank you. I want you to get whatever credit is due