Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.
Ok, please follow the steps below to reset the router. Please note the wireless network name will be changed to "netgear" or "wireless" and no password XXXXX be asked (we can setup a password XXXXX all is working OK)
1- Make sure the wireless router
is turned ON.
2- Press and hold down the "reset" button on the back of your router for 30 seconds. The reset button is inside a very tiny hole on the back of the router. Please use a paper clip to push it for 30 seconds
3- Then release the button and wait 30 seconds.
4- Then unplug it from the electricity outlet, wait 10 seconds and replug it to the electricity outlet
5- Make sure the internet modem is connected to the "WAN" or the "Internet" port on the back of the router
6- Unplug the internet modem from the electricity outlet, wait 10 seconds and then replug it to the electricity outlet.
7- Wait 5 minutes (yes, 5 please)Then please follow the steps below from your computer with Windows 7:
1- Please click Start, then Control Panel
2- Now click "View by: Large icons"
3- Click "Network and Sharing Center"
4- Click "Connect to a Network"
5- A list of wireless networks will show up. Please select your network ("Netgear" or "Wireless") and then click "Connect"
6- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.
7- If I helped please scroll down and click the green Accept button for me to be paid :-) (
even if you have a subscription or a trial membership)
Computer Science Engineer
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