How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Networking
Satisfied Customers: 18398
Experience:  Technician with years of IT and customer support experience
Type Your Networking Question Here...
Freddy M. is online now
A new question is answered every 9 seconds

How do I find the network security key for a Motorola SBG6

Customer Question

How do I find the network security key for a Motorola SBG6580
Submitted: 6 years ago.
Category: Networking
Expert:  Freddy M. replied 6 years ago.
Go to
The default username is XXXXX XXXXX the password XXXXX XXXXX
Click on wireless then on primary network.
Your security key/passphrase should be shown there.


Please click "Accept” so I am paid for my time. I am only paid if you click Accept”.

(Even if you are a subscription or trial member you must click "Accept" for me to be paid.)

If my answer did not work please let me know instead of giving negative feedback.

A Bonus and Positive Feed Back are appreciated.

Freddy M. and other Networking Specialists are ready to help you
Customer: replied 6 years ago.

Do not see it

Expert:  Freddy M. replied 6 years ago.
Did you get to the primary network?
Customer: replied 6 years ago.
Yes. I have 2 computers. One is a Laptop and the other is a desktop. I've gone through most of the steps. I am now connected to the internet through a ethernet cable. Can't seem to get the wireless function working. My laptop had been working. The passphrase is greyed out and blank
Expert:  Freddy M. replied 6 years ago.
Ok if it is greyed out and blank it should allow you to set one yourself.
Click enable primary network if it hasn't been already.
Next to SSID make sure it says what you want your network to be named.
Under the automatic security configuration choose disabled.
Then choose WPA as rge security type and enter a passphrase.
Write down that passphrase and then click on apply.
You should then be able to connect with that passphrase now.
Customer: replied 6 years ago.
Still can't do. Here is how screen looks. Primary network ENABLED (E) Network Name: Motorola-47749, Closed Network=E, WPA is grayed out showing Disabled (D), WPA-PSK I=E, WPA2=D, WPA2-PSK=E, WPA/WPA2 ENCRYPTION IS AES, WPA PRESHARED KEY IS "motorola", show key box is checked, RADIUS SERVER, RADIUS PORT, RADIUS KEY IS GREYED OUT, GROUP ROTATION INTERVAL IS 0, EVERYTHING UNDER THAT IS GREYED OUT. AUTOMATIC SECURITY CONFIG IS DISABLED. E=ENABLED AND D EQUALS DISABLED
Expert:  Freddy M. replied 6 years ago.
Ah ok well according to that the pre shared key should be what you need to enter to connect wirelessly to your network.