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networkwiz
networkwiz, Certified Networking Engineer
Category: Networking
Satisfied Customers: 2126
Experience:  MCA (Masters of Computer Application)
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How can I get my 5g wireless network on my WNDR3700 to connect

Resolved Question:

How can I get my 5g wireless network on my WNDR3700 to connect to Roku XDS
Submitted: 6 years ago.
Category: Networking
Expert:  networkwiz replied 6 years ago.

networkwiz :

I can fix the router to get connected to the laptop wifi but for roku i might try to get it conected if that is fine with you.

networkwiz :

is the netgear connected to the isp modem and is turned on

Customer :

Thats fine. I'm not at home where my equipment is but anything you can suggest would be helpful. I'm very frustrated. roku is supposed to be dual band.

networkwiz :

i have no much experience for roku you can try it your self however if the wifi router starts working then you can configure it your self.

networkwiz :

i will give some input from my side as well.

Customer :

The router works great on 2.4 g If we can get it working on laptop i consider problem solved.

networkwiz :

how do you turn it on to 5G then

Customer :

The laptop recognizes the 2.4 network and connects. When I try to commect to the 5G it will not connect. Error message says that security settings are not recognized.

networkwiz :

reset the router to factory default first and then upgrade the firmware then try it will definately work.

networkwiz :

i will give you steps

networkwiz :

To reset your router to factory defaults, use a pen or paperclip to press and hold the Reset button for approximately 15 seconds at the back of the router you will see a tiny button indicated as reset button, press it down until the light blinks. The router power should be turned on. Release the button and wait for the router to reboot.

Customer :

already tried that. still won't connect.

networkwiz :

firware updated?

Customer :

says no updates avalable

networkwiz :

call up netgear and tell then me send a new unit

networkwiz :

is it under warranty

Customer :

it is new.. bought it last weekend.

networkwiz :

thats good

networkwiz :

it will be replaced but will take a week

networkwiz :

let me give you a number to call them

networkwiz :

it a hardware problem

networkwiz :

cal the 888 number now: http://gearhead.netgear.com/

networkwiz :

Is there anything else i may assist

networkwiz :

hardware issue cannot be fixed on the chat but we identify the problem an give you vital info how to fix it

networkwiz :

If all your question was answered to your satisfaction you may hit the accept button to reward the time we spent

networkwiz :

Please ask in case you need further support or have any questions.

networkwiz and 6 other Networking Specialists are ready to help you