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When shutting down my computer last week a windows automatic…

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When shutting down my computer...
When shutting down my computer last week a windows 'automatic updates' loaded and ever since then I cannot communicate with my PIXMA MX860 printer.....dialog windows pops up with Error 6C10 when I start to print.

For a year prior to that everything worked fine. I have a 4year old HP Pavilion laptop running windows XP sp2.

Can you Help?
Submitted: 8 years ago.Category: Networking
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Answered in 9 minutes by:
6/29/2010
Network Technician: Sohail, LAN/WAN Engineer replied 8 years ago
Sohail
Sohail, LAN/WAN Engineer
Category: Networking
Satisfied Customers: 124
Experience: MSc
Verified
Hi

If you have already reset the printer by shutting down than I must suggest to Uninstall its drivers and reinstall its software again because when you upgrade or update your windows than printer driver goes corrupt.You need to update your printer driver.Go for its update or just reinstall will solve the issue.If still face an issue than let me know.

Regards
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Network Technician: Sohail, LAN/WAN Engineer replied 8 years ago
As a second option please try this solution



Issue: ERROR LCD: Error Code 6C10

1.Press ON switch to reset the multifunction device
2.Remove Packing Material MX860
3.The MX860 may require repair

1-

Reset the device when it is not functioning properly.

If the device is not functioning properly or to clear memory, reset it.

  1. On the operator panel, press the <ON> button. (The display will go blank.)

    Note: It may be necessary to unplug the power cord if pressing the ON button does not shut off the printer.

  2. Wait approximately ten seconds and then press the <ON> button again.

  3. Wait until the device has completed its cycling process before submitting another job request.

    Note: It may be necessary to unplug the power cord and retry if the above steps do not clear the error.

2-

Remove the Protective Material

Before turning on the machine, remove all the orange tapes and protective sheets. If the machine is already on, press the ON button to turn off the machine before removing the packing / shipping materials.

 

3-Unfortunately, the issue you describe seems to indicate that your product requires repair service. Canon has excellent service options and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions.

Find a Service Location

If you still have questions about the issue you are experiencing, a Technical Support Representative will be happy to answer any question you may have. You can contact us through the email link or phone numbers listed below.

  • Obtain Support by Email
  • For toll-free technical support*, please call 1-800-OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).

    * There will be a pay for support charge if your product is out of warranty (see next section, below).

  • Toll-free TDD Support Line for the Hearing Impaired is available Monday - Friday (excluding holidays) at 1-866-251-3752

  • Technical Support is available for Customers in Canada at 1-800-OK-CANON

If your printer is no longer under warranty :

  • For toll-free technical support*, please call 1-800-OK-CANON (1-800-652-2666) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).

    *Pay for support is required on all units outside their original warranty, unless covered by a Canon Extended Service Plan. If it is determined that there is a hardware failure, you have the option to purchase a new or refurbished product from our current product line, which includes units with Canon?s new ChromaLife inks, PIXMA Technology, a limited manufacturer?s warranty, free next business day shipping and discounted pricing. If you elect to take this option, the pay for support charge will be canceled.

So we may better assist you, please make sure that you can access your Canon product and have the following information available when you call:

  • Product model name and serial number.
  • Computer's operating system; for example Windows XP.
  • Message displayed when the problem occurred.
  • Steps you've already done to try to solve the problem.

We look forward to helping you rectify the issue you are experiencing and are always available to provide any assistance you may need.

 




Hope it will help you.
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