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I am running Exchange 2003 and I have a satff members who…

Customer Question
I am running Exchange 2003...
I am running Exchange 2003 and I have a satff member's who claims their mailbox Contacts had missing entries, however, all of their other e-mail feautures are fine . As I attempted to open their previous .pst files created by Exmerge in Outlook I get a message indicating that the file errors have been detected and I should use Scanpst.exe to diagnose and repair. Scanpst.exe could not complete the scan because it detected corruption in the file. The file is larger than 2 gig and may need defrag. I am in the process of archiving the file but .of course, this may not change the file size without defrag. I don't want to use a crop utility anf lose random data. WHERE DO i GO FROM HERE?
Submitted: 8 years ago.Category: Networking
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Answered in 38 minutes by:
6/27/2010
Network Technician: VanMagnus Systems, Consultant replied 8 years ago
VanMagnus Systems
VanMagnus Systems, Consultant
Category: Networking
Satisfied Customers: 1,167
Experience: A+ and Network+ with more than 18 years in the IT field.
Verified
Hmmm. this is a consistent issue with PST files. You need to run a Defrag the file on the PC. See the link below:

Advanced Defrag

The link id for a superior Defragmentor for Windows.
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Customer reply replied 8 years ago
Advanced defrag displays my local c: drive only and does not show my network as I am tryig to defrag a pst file on another network drivej.I need to be able to select a single file on network drive. Can this app do this.? Has it been sucessful with .pst files ? o
Network Technician: VanMagnus Systems, Consultant replied 8 years ago
OK. You can copy the file to a local drive, then defrag it. Now, if you have the Drive Mapped, you should be able to defrag it.

Let me know what happens when you try it.
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Customer reply replied 8 years ago
Yes, I was going to do that except this app does not seem to be file specific. I/O W it only gives me the optioin to format the complete c: drive
Network Technician: VanMagnus Systems, Consultant replied 8 years ago
OK, Then you can use Diskkeeper. it will do what you need done.
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Customer reply replied 8 years ago
What about Esutil.exe?
Network Technician: VanMagnus Systems, Consultant replied 8 years ago
Please follow this link to the MS instructions on what can be done to defrag it.


http://support.microsoft.com/kb/192185
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