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I have a Sony Viao laptop 2 years old. I cannot connect to…

Customer Question
I have a Sony Viao...
I have a Sony Viao laptop 2 years old. I cannot connect to the internet using wifi. My computer does not find any wifi although my roomates laptops find it ok. I had this problem about a month ago and a local computer tech, uninstalled the wifi software and reinstalled it, but I wasn't paying close enough attention-so I don't know how to do it. It worked for about 2 weeks and now has doesn't. Can you help?

muchas gracias,

Lou
Submitted: 8 years ago.Category: Networking
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Answered in 4 minutes by:
6/26/2010
Network Technician: Engineer John C., Networking Expert replied 8 years ago
Engineer John C.
Engineer John C., Networking Expert
Category: Networking
Satisfied Customers: 14,638
Experience: Computer Science Engineer. Cisco, Microsoft and A+ certified.
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Yo hablo español. Por favor sigue las siguientes instrucciones en tu computadora con Windows Vista:

1- Click Start

2- Click Control Panel

3- Click "Classic View" on the left

4- Click "Network and Sharing Center"

5- Click "Connect to a Network" (on the left)

6- You will see a list of wireless networks, please select your network name and click "Connect"

7- Please let me know if it worked or not

Please let me know if the issue is solved or not, so we can continue troubleshooting

Muchas gracias

Thank you

John Cappucci
Computer Science Engineer

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Customer reply replied 8 years ago

Hola John,

 

When I click on "connect to a network", I get "windows cannot find any networks".

 

Thanks,

 

Lou

 

Network Technician: Engineer John C., Networking Expert replied 8 years ago

Ok,

What's your computer brand and model ?

Some laptops have a wi-fi swtich, please make sure it is ON.

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 8 years ago

come on john-I told you in the initial question that I had a two year old Sony Vaio laptop. Now for sure the switch is on, the light is on. When I click on manage wireless networks, adapter properties,networking, configure, general-the device status is "The device is working properly".

 

Again-when I click "connect to a network", I get "Windows cannot find any networks".

 

As I said in the beginning-I think I need to uninstall the wifi driver and reinstall it. How do I do that?

 

Thanks,

 

Lou

Network Technician: Engineer John C., Networking Expert replied 8 years ago

Ok, please try the following first

Right click "Wireless Connection" and select DISABLE then ENABLE

If no luck please let me know your laptop model number.

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 8 years ago

Hola John,

 

Ok-I just got in working somehow by using the manage network connections tabs. I don't know what I did but suddenly I could see the "available networks", clicked on my rounter name, and got connected.

 

Thanks for trying. Maybe next time.

 

Muchas gracias,

 

Lou

Network Technician: Engineer John C., Networking Expert replied 8 years ago

No habrá sido el DISABLE y luego ENABLE ?

Gracias!
Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 8 years ago

Hola John,

 

No I didn't try the disable and then enable feature. But I had tried that previously and it didn't work.

 

Thanks,

 

Lou

Network Technician: Engineer John C., Networking Expert replied 8 years ago

Ok Saludos!!!
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