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I bought Office Pro 2007 for my computer and later added it…

Customer Question
I bought Office Pro...
I bought Office Pro 2007 for my computer and later added it to my wife's Laptop.All was well until her laptop keyboard failed. I was unwell at the time she employed to replace it with a desk m/c. He reinstalled office on her new m/c and I thought he had registered it.

Later my wife asked me about arithmatic on word and I said tht excel was better.Excel woul not put the decimals to 2 places.My wife said that she said to the installer that she would not be using Excel.
Worse still I found that my own Excel had deviated from its previous perfection.

This occurred around the start of the year and ill health stopped me doing anything about it until now. I would be most grateful if you can assist me,

Aubrey Turner Phone 01489 576434 UK Aubrey.rita @btinternet.com
Submitted: 8 years ago.Category: Networking
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Answered in 5 minutes by:
6/23/2010
Network Technician: Joseph, Software Engineer replied 8 years ago
Joseph
Joseph, Software Engineer
Category: Networking
Satisfied Customers: 1,054
Experience: More than 3 years of experience as a Software engineer.
Verified
Do you have the Installation disks and the product key ?
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Network Technician: Molinari, PC Technician replied 8 years ago
Molinari
Molinari, PC Technician
Category: Networking
Satisfied Customers: 4,459
Experience: A+ Certified, expert with networking, especially media networking.
Verified
First try this:

For 2007 Office programs that use menus

  1. Start the 2007 Office program.
  2. On the Help menu, click Office Diagnostics.
  3. Click Continue.
  4. Click Run Diagnostics.
  5. If a problem is identified, Office Diagnostics may offer to run the repair process.

For 2007 Office programs that use the Ribbon

  1. Start the 2007 Office program.
  2. Click the Microsoft Office Button, and then click program_name Options.
  3. In the program_name Options dialog box, click Resources, and then click Diagnose next to office diagnostics.
  4. Click Continue.
  5. Click Run Diagnostics.
  6. If a problem is identified, Office Diagnostics may offer to run the repair process.


Let me know what happens


Edited by Molinari on 6/23/2010 at 11:35 AM EST
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Customer reply replied 8 years ago

The impression that I have is that Microsoft have withdrawn full facility to my Excel because I used it on my wifes machine without it being properly registered.

Aubrey Turner

Network Technician: Molinari, PC Technician replied 8 years ago
It should tell you if it needs activating, do the other programs work ok?

You can check like this:

  1. Do one of the following in these 2007 Microsoft Office system programs:
    1. Click the Microsoft Office icon , and then click Program Name Options.
    2. Click Resources, and then click Activate.

  2. For Access, Excel, PowerPoint, or WordInfoPath, OneNote, Outlook, Publisher, Project, or Visio
    On the Help menu, click Activate Product.
  3. If your software is activated, you receive the following confirmation message:
    This product has already been activated.
  4. If your software is not activated, the Activation Wizard starts. Follow the instructions in the Activation Wizard.


Edited by Molinari on 6/23/2010 at 12:12 PM EST
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Customer reply replied 8 years ago
Sadly they say it should be activated but notnot how to help my problem
Network Technician: Molinari, PC Technician replied 8 years ago
Did you try to activate it by using the wizard?

On the Help menu, click Activate Product.
Follow the instructions in the Activation Wizard.
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