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I have a wifi set up with comcast cable, a netgear router and…

Customer Question
I have a wifi set...
I have a wifi set up with comcast cable, a netgear router and a Macbook computer. I can access the network via my macbook and my Ipod touch. I can't access it with my Gateway computer (a windows xp). How can I use my windows machine on this network?
Submitted: 8 years ago.Category: Networking
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Answered in 15 minutes by:
6/23/2010
Network Technician: Jason Jones, Network Technician replied 8 years ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,460
Experience: Years of experience and education.
Verified
Good day,

I look forward to helping you resolve this issue.

Is the gateway computer is a laptop or a desktop?

Attempt to connect your Gateway computer to the router and follow the steps below please:

*** Follow these steps:
1) Click Start Button
2) Click Run
3) Type: CMD
4) Click OK
5) In the black window, type: ipconfig
6) Press Enter
7) What is shown for the IP Address, Subnet Mask & Default Gateway?
8) In the black window, type: ping 4.2.2.3
9) What does it say, replies or request timed outs?
10) In the blackbox, type: ping red.com
11) What does it say, replies or request timed outs?

Please, respond to my questions that I posed above and we will continue troubleshooting and fixing your problem.

Thank you much.
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Customer reply replied 8 years ago
I can't do this right now. I will print this out and continue tomorrow..

Both of my computers are laptops.

I apologize that I can't continue now.

I will pay. I think we can work this out.
Network Technician: Jason Jones, Network Technician replied 8 years ago
No worries, I will be here tomorrow when you are ready to precede.

When you are ready, just come back to this same posted question and we will continue.

Thank you,
Jason
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Customer reply replied 8 years ago
I am ready to resume session I started last night with "Networking Extraordinaire". Order # XXXXX(NNN) NNN-NNNN

As requested I started my Windows XP machine, clicked Run, Typed CMD and clicked OK.

In the black window typed Ipconfig. No IP Addres, Subnet Mask or Default Gateway was shown.
Instead I got the error messages:

Ethernet Adapter.... Local area network connection
           Media state ......Media Disconnected
Ethernet Adapter.... Wireless network connection
           Media state ......Media Disconnected


In my hookup I have the ethernet cable plugged into the modem and a cable plugged to the modem and
router. there is another cable plugged to the router which could be hardwired to the Macbook but isn't. It is just dangling from the router for now. I am operating the macbook wirelessly.
Network Technician: Jason Jones, Network Technician replied 8 years ago
Good day,

On the Gateway PC, can you see your router's signal name? Do you get any errors when you try and connect?

If you are running any kind of firewall (Norton, Symantec, Zone Alarm, etc), please disable them for now.

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