Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My network has disappeared. It still shows I have one, but…

Customer Question
My network has disappeared....
My network has disappeared. It still shows I have one, but I can't hook my wireless laptop to it, and my wife's desktop is not and will hook up either. Help.
Submitted: 8 years ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 1 hour by:
6/14/2010
Network Technician: Phil Lovatt MCP CCNA, Certified Networking Engineer replied 8 years ago
Phil Lovatt MCP CCNA
Phil Lovatt MCP CCNA, Certified Networking Engineer
Category: Networking
Satisfied Customers: 12
Experience: 15 Years Experience BSc(Hon) Degree, CCNA, CCAI, MCP
Verified
Hi,

Could you please try your wireless laptop with the Ethernet cable and plug it in to your router so that we can check if it is a wireless problem?

Could you also verify if your wife's desktop pc is hard wired to the router or is it wireless too?

Finally do you have the wireless key that you need to access your network as it may be that it has just lost the password?

Regards,
Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I hooked up my router and when I went to connect it said
I hooked up my router and when I went to connect it said that the passwords didn't match so I went back to fix them and the page disappeared and it went right online but when I went to hook my tablet … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Thank you I set Net ear up this afternoon ands had to leave
Thank you I set Net ear up this afternoon ands had to leave to visit my wife who is in a nursing home. I foolishly thought I had the pass word written down and the pass word I wrote down keeps saying … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
My wifes Lenovo laptop will not connect to the internet. The
My wifes Lenovo laptop will not connect to the internet. The troubleshooter says that the wi-fi does not have a valid IP configuration" The other laptop in our home office does connect just fine and m… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a NETGEAR Router, Model WNDR3400 which has been working
I have a NETGEAR Router, Model WNDR3400 which has been working fine for a long time until yesterday. I bought my wife a wireless printer and it wouldn't work so I went into the Router settings and mes… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
677 satisfied customers
Hello,We have a router hookup question?Our desktop is connected
Hello, We have a router hookup question? Our desktop is connected to AT & T internet service with hard wire. This AT & T service is also used by laptops by wireless connection. We want to hookup our d… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Hi, I have a pc that cant connect to the internet any longer.
Hi, I have a pc that can't connect to the internet any longer. All I get is a message that we are connected to the access point, but the internet can't be located. Can you help me please?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a linksys wireless router, and two days ago, my laptop
I have a linksys wireless router, and two days ago, my laptop lost the wireless connetction and hasn't found it since. If I hook up the cable between the router and the laptop it works fine, but when … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
My hard drive crashed and had to be replaced. Now I dont
My hard drive crashed and had to be replaced. Now I don't have my Linksys information. I have a new laptop in the house, but no internet connection. What do I do now?… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I have a new Toshiba lap top I got a Cisco router to hook up
I have a new Toshiba lap top I got a Cisco router to hook up to the internet. I have an old desktop ( windows XP, not wireless)and want to have it connected to the the same router I have for my laptop… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
I have a E3000 router for home networking and I am having intermittent
I have a E3000 router for home networking and I am having intermittent problems with the wireless network dropping out. When I show the available wireless networks my Cisco network shows up momentaril… read more
Claws224
Claws224
IEEE Network Engineer
1,256 satisfied customers
I recently bought a D-link DIR 601, hooked it up to my desktop
I recently bought a D-link DIR 601, hooked it up to my desktop and wireless to a my laptop and it works okay I am trying to link the router also to my wife's laptop wireless but I cannot accomplish th… read more
Mr. Clark
Mr. Clark
Network Engineer
Bachelor's Degree
510 satisfied customers
Just bought a new Dell laptop with a Wimax 6250. Have been
Just bought a new Dell laptop with a Wimax 6250. Have been having trouble with this computer as well as my desktop and xbox either getting connected or staying connected to the net. I am wondering if … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
i have a linksys router hooked up to my laptop and i just bought
i have a linksys router hooked up to my laptop and i just bought a desk top and want to hook that up to the router and can't seem to get it to work. can you advise? eric are you still with me… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
My wireless adapter in my Toshiba Satellite computer has stopped
My wireless adapter in my Toshiba Satellite computer has stopped hooking up to my Belkin wireless router. It will hook up to my neighbor's wireless router. Help?… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have a linksys router and have a desktop hooked up to it
I have a linksys router and have a desktop hooked up to it and another laptop as well I'm trying to figureout how to hook thisotherlaptop i have up to it. Can you help?… read more
Andy Kalita
Andy Kalita
Clearing Systems Analyst
Vocational, Technical or Trade Scho
910 satisfied customers
I need to get the password for our router so that my wife can
I need to get the password XXXXX our router so that my wife can get her new laptop hooked into our network for work. How do I get that password? Can't seem to find it on any paperwork we have.… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
To Jerry Hannel I am trying to get a network connection
To XXXXX XXXXXnel: I am trying to get a network connection to stay in place under Wireless Network Connect on my desktop in the basement. Its operating system is Windows XP. The connection is AEPrintN… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I recently bought a HP OFFICEJET 6500 WIRELESS printer. I
I recently bought a HP OFFICEJET 6500 WIRELESS printer. I set it up on the wireless network we have at home with the WEB key just fine -- it said it was added and printed a page confirming that. I hav… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x