Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a Gateway Model GT5224 and Time Warner Roadrunner for…

Customer Question
I have a Gateway Model...
I have a Gateway Model GT5224 and Time Warner Roadrunner for internet access via Internet Explorer. Suddenly, a few weeks ago, I cannot connect to Internet Explorer. I can, however, connect to Mozilla Firefox. I called Time Warner support and they say it is a Gateway problem.

When I go to internet options I receive the following message: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator".

Can you help?
Submitted: 8 years ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 8 minutes by:
6/14/2010
Network Technician: Computer Engineer, Computer Support Specialist replied 8 years ago
Computer Engineer
Computer Engineer, Computer Support Specialist
Category: Networking
Satisfied Customers: 664
Experience: Master in Computer Science
Verified
Hello,
Thank you for using justanswer.com
I am here to assist you regarding your problem

Please follow the quick fix given on the following page
http://support.microsoft.com/kb/310049
Ask Your Own Networking Question
Customer reply replied 8 years ago
This did not fix my problem. I cannot open any Internet Explorer version with "Internet Options" so I cannot make any changes to registry, etc. I do not accept this answer.
Network Technician: Computer Engineer, Computer Support Specialist replied 8 years ago
let me opt-out now, and redirect this problem to another expert.
Ask Your Own Networking Question
Network Technician: Qin, Consultant replied 8 years ago
Qin
Qin, Consultant
Category: Networking
Satisfied Customers: 950
Experience: 5+ years
Verified
Hello,

I will help you on this.

First we will try to change registry, Please follow this:

loadTOCNode(2, 'resolution'); 
  1. Click Start, click Run, and then type regedit in the Open box.
  2. Locate the following key in the registry:
    HKEY_CURRENT_USER/SOFTWARE/Policies/Microsoft/Internet Explorer/Restrictions
  3. If a value called NoBrowserOptions exists, delete it.
  4. Restart the computer.
If that not wroking, then probbaly a component of internet explorer is missing, and I will help you reinstall it.

Keep me updated
Ask Your Own Networking Question
Network Technician: networkdoc, Network Administrator replied 8 years ago
networkdoc
networkdoc, Network Administrator
Category: Networking
Satisfied Customers: 448
Experience: 5+ years of Information Technology and Systems Experience
Verified
Hello and thank you for using JustAnswer. My name is XXXXX XXXXX I will be assiting you today.

PLEASE DO NOT CHANGE ANY REGISTRY KEYS AT THIS TIME!


Before doing any registry settings changed as my junior colleague suggested we need to get some more information.

You stated that your are able to connect via Firefox but not via Internet Explorer. This is usually a setting problem in IE that can be fixed.

What I would like you to do is open up Internet Explorer. It does not matter whether or not it connects. Once it is open at the top click on Tools and then Internet Options once you have that opened up. Please click on the Connections tab at the top.

In connections we are going to look at the bottom of the box at the LAN Settings. In order to do this click the LAN Settings button. This will open up another box. I need to know if there is anything listed in this box under Proxy Server.

Also please make sure under the Automatic configuration section that Automatically detect settings is checked.

Please post your results here and then we can continue.
Ask Your Own Networking Question
Network Technician: Qin, Consultant replied 8 years ago

 


Modify theregistry to change the NoBrowserOptions to remove the restriction


 


1. Click Start, click Run, and then type regedit in the Open box.
2. Locate the following key in the registry:
HKEY_CURRENT_USER/SOFTWARE/Policies/Microsoft/Internet Explorer/Restrictions
3. If a value called NoBrowserOptions exists, delete it.
4. Restart the computer.riction


 


 

Ask Your Own Networking Question
Network Technician: networkdoc, Network Administrator replied 8 years ago
Once again I ask that you please ignore the interruption of my junior colleague and not perform any registry changes at this time as there might be no reason to modify such an important part of windows without doing other steps first.

Before doing any registry settings changed as my junior colleague suggested we need to get some more information.

You stated that your are able to connect via Firefox but not via Internet Explorer. This is usually a setting problem in IE that can be fixed.

What I would like you to do is open up Internet Explorer. It does not matter whether or not it connects. Once it is open at the top click on Tools and then Internet Options once you have that opened up. Please click on the Connections tab at the top.

In connections we are going to look at the bottom of the box at the LAN Settings. In order to do this click the LAN Settings button. This will open up another box. I need to know if there is anything listed in this box under Proxy Server.

Also please make sure under the Automatic configuration section that Automatically detect settings is checked.

Please post your results here and then we can continue.
Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask networkdoc Your Own Question
networkdoc
networkdoc
networkdoc, Network Administrator
Category: Networking
Satisfied Customers: 448
448 Satisfied Customers
Experience: 5+ years of Information Technology and Systems Experience

networkdoc is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I have Panasonic C230 wireless network cameras installed both
I have Panasonic C230 wireless network cameras installed both remotely and locally accessed through either Mozilla Firefox or Internet Explorer browsers. The sound bar on the video display was always … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have had the alexa service (the one on the lower right corner
I have had the alexa service (the one on the lower right corner of the screen, not the toolbar) for years. About two weeks ago, it suddenly disappeared from ALL the computers I had it on. Was it disco… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a very nice chat with Dr. Klahn, but it was late at
I have a Belkin F1DP116A 16 port IP KVM (Keyboard/Video/Mouse) box that works great for 4 years. I access it with my WinXP and IE8 machine via its IP address on a LAN. Now I have my Win8.1 machine wit… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have a computer message from Time Warner when I open Mozilla
I have a computer message from Time Warner when I open Mozilla Firefox regarding my high speed data account. Basically this is what it says "Please be aware that Time Warner Cable has received a repor… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Hi Can you help My daughter has been complaining for some
Hi Can you help My daughter has been complaining for some time now that her computer will not connect to the internet,i thought this was down to the machine not being able to connect via a dongle to t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
why is it that every time I log on to Facebook, my computer
why is it that every time I log on to Facebook, my computer 'freezes' up? I've contacted Facebook, but can not get any help...I've also changed my password XXXXX times in past couple weeks...what/how … read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I get a message saying This operation has been cancelled due
I get a message saying "This operation has been cancelled due to restrictions in effect on this computer". I now cannot link direct to a web page from an email message - Frustrating… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I can only use one wireless system at a time and I am trying
I can only use one wireless system at a time and I am trying to get onto my lynksys page to check out why but it says I must be logged in as administrator and I am the administrator.… read more
DANIEL A
DANIEL A
Bachelor\u0027s Degree
10 satisfied customers
Microsoft Outlook 2007 I am unable to follow hyperlinks from
Microsoft Outlook 2007 : I am unable to follow hyperlinks from with in Outlook Mail<.I am informed "This operation has been cancelled due to restrictions in effect on this computer. Please contact … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Hi, i see you answered someone elses Samsung issue. Maybe
Hi, i see you answered someone else's Samsung issue. Maybe you can help with mine. I have a samsung UN65C6500. I'm failing the Gateway ping test. I have the TV wired into my network. When I try the au… read more
AJ Bunde
AJ Bunde
Server/Network Engineer
Vocational, Technical or Trade Scho
63 satisfied customers
A few days ago I contacted the Technical Dept concerning the
A few days ago I contacted the Technical Dept concerning the fact that my 'Sent' has ceased to operate. I enterd into a 'chat' seesion with a Technical member of staff. The upshot was that, to get hel… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have Windows Vista and Microsoft Office 2007, IO have done
I have Windows Vista and Microsoft Office 2007, IO have done a Windows update, and each time a try to open a hyperlink, I get the following -operation-has-been-cancelled-due-restrictions-effect-comput… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
on my e-mail, when I try to open a something that has been
on my e-mail, when I try to open a something that has been sent to me from the inyernet I get this window." This operation has been canceled due to restrictions in effect on this comperter. Please con… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Can not laod part of the Facebook game site farmville. Have
Can not laod part of the Facebook game site farmville. Have tried all they ask to do but nothing has worked for a week.… read more
MCSE Tech
MCSE Tech
Bachelor\u0027s Degree
101 satisfied customers
google will not let me forward information from Craigs list...I
google will not let me forward information from Craigs list...I called Time warner and they assured me it is not my internet connection, so I should contact google..thanks… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a new Dell Vostro 1500 laptop with a wireless card built
I have a new Dell Vostro 1500 laptop with a wireless card built in but I cannot connect to my Linksys 2.4 Gig router. I use Roadrunner as my internet provider and had some problems that were corrected… read more
Claws224
Claws224
IEEE Network Engineer
1,256 satisfied customers
I have Time Warner Internet Cable through their Modem. When
I have Time Warner Internet Cable through their Modem. When usuing the Modem only, we can reliably get connected to the ISP every time. We have added a Lynksys Broadband router WRT160N-V2 and it works… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a linksys router that has a weatherdirect satellite
I have a linksys router that has a weatherdirect satellite system, a Time Warner modem and my internet provider is roadrunner and I receive wireless connection on my laptop. When I initially connected… read more
magtech
magtech
IT Consulting - Owner
Bachelor\u0027s Degree
276 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x