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Im looking for a way to restore a 2 files that is in my sent…

Customer Question
I'm looking for a way...
I'm looking for a way to restore a 2 files that is in my sent folder. One file is working (a pdf file), but when i download the other file (document file), it does not work. Is there a way to recover it?
Submitted: 8 years ago.Category: Networking
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Answered in 1 minute by:
6/14/2010
Network Technician: Richard, Network Specialist replied 8 years ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
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Hi there and welcome.

 

With the second file, what type is it?

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Customer reply replied 8 years ago

docx.

 

word document made through 2007 version.

Network Technician: Richard, Network Specialist replied 8 years ago

ok thanks.

 

Can you pelase forward the email again to yourself and then try.

 

If you still have problems, please tell me what error messages you see, or detail what happens when you try to open it please.

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Customer reply replied 8 years ago

It wont allow me to forward the email again.

 

It says

 

"that mail is currently unavailable."

 

Network Technician: Richard, Network Specialist replied 8 years ago
can you make the window half size (so you see the desktop next to it) then try to drag the email to your desktop. Please let me know what happens
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Customer reply replied 8 years ago

I was able to drag the file to my desktop but when I try to open it. It says

 

"The file _____ could not be opened because an unknown error has occured. Please try to save it to your disk first"

 

Which leads me back to the original question of saving it :(

Network Technician: Richard, Network Specialist replied 8 years ago

ok, then can you please export your emails out.

 

Then using outlook open the PST file and see if you can access it?

 

If you need detailed instructions, please tell me the email program type and version please

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