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my laptop recieved a wireless connection this morning with…

Customer Question
my laptop recieved a wireless...
my laptop recieved a wireless connection this morning with att 3.0 ...now l have uverse 12.0 and cannot recieve a wireless connection. what went wrong?
Submitted: 8 years ago.Category: Networking
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Answered in 44 minutes by:
6/10/2010
Network Technician: Richard, Network Specialist replied 8 years ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome

 

Can you tell me the make and model of the Toshiba laptop please?

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Customer reply replied 8 years ago
toshiba satellite A135S4527
Network Technician: Richard, Network Specialist replied 8 years ago

ok thanks.

 

Can you make sure the wireless switch on the from is in the on position

 

If it is, turn if off, wait a minute, then on again

 

If you still have problems please tell me the make and model of your router

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Customer reply replied 8 years ago
it did nothing. condition same. att 2wire 3800 hgv-b is modem.it works with desktops not laptop.
Network Technician: Richard, Network Specialist replied 8 years ago
ok, when you view available networks on the laptop, can you see your network?
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Customer reply replied 8 years ago
yes ofcourse. l connect, it asks for key , l enter it and after seaching a minute or so it says it cannot connect...try again wshich l have over and over and over
Network Technician: Richard, Network Specialist replied 8 years ago

ok, are the desktops connecting wirelessly?

 

Which card allowed you to connect before?

 

 

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Customer reply replied 8 years ago

a west1230 which is in desktop

 

Network Technician: Richard, Network Specialist replied 8 years ago

ok, on the vista computer, in the bottom right you see the picture of a monitor and plug. Right click on it and select trouble shoot.

 

Let it complete and then try to connect

 

Let me know if you still cannot

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Customer reply replied 8 years ago
nothing. same results
Network Technician: Richard, Network Specialist replied 8 years ago

ok thanks,

 

Can you try to connect but enter in the wrong key, tell me if it detects it as incorrect please

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