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Dont know if router (WGR614 v6), web browser (Firefox) or…

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Don't know if router (WGR614...
Don't know if router (WGR614 v6), web browser (Firefox) or ISP (DSL Extreme) problem: Often get "Problem loading program" or "Server not found" Wife downstairs gets same message when going to websites. Once web site is entered, it can take several minutes before green bar fills, if at all.
Submitted: 8 years ago.Category: Networking
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Answered in 2 minutes by:
6/10/2010
Network Technician: James, Sr. Network Administrator replied 8 years ago
James
James, Sr. Network Administrator
Category: Networking
Satisfied Customers: 15,908
Experience: Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
Verified
Hi,
We can rule out Firefox, since it happens on more than one computer. It has to be the router, modem, or your actual DSL connection. That is also easy to test. Bypass the router by connecting directly to the modem with a wire, and see if the problem is still there. If it is, you need to contact your ISP and request that they check your line and replace your modem. I have a feeling you will find the problem is the DSL line.

J.
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