Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking

I have a thomson TG782T modem router via bigpond. I have an

Customer Question
I have a thomson TG782T...
I have a thomson TG782T modem router via bigpond. I have an iMAC desktop, a laptop running Windows 7, iPhone & iTouch. The wifi work well for a few months but now I cannot connect via wifi consistntly. Some days it works and other days it doesn't. I saw in one of the forums that changing the channel might be the answer. I downloaded Xirrus WiFi Inspector and it shows my bigpond connection is using channel 6. Will changing the channel help? And, if so, how do I do this?
Submitted: 7 years ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 9 minutes by:
6/9/2010
Network Technician: networkdoc, Network Administrator replied 7 years ago
networkdoc
networkdoc, Network Administrator
Category: Networking
Satisfied Customers: 448
Experience: 5+ years of Information Technology and Systems Experience
Verified
Hello and thanks for using JustAnswer. My name is XXXXX XXXXX I will be assisting you today.

I would have to say yes changing your channel from 6 to lets say 11 would help out. If you are using 802.11g (which I will assume you are) then you are communicating on the 2.4 Ghz band. Channel 6 is actually 2.437 GHz which is what most of the consumer telephones, and other electronic devices communicate at.

Changing to Channel 11 will put you at 2.487 Ghz which is nearly at the 2.5 Ghz line. This should help a bit. Also if you have added any new electronic devices and placed them near the router this can also cause interference and diminish the signal.

Another suggestion is to remember that wireless internet is not a line of sight signal (ie. its not like a laser beam) its a radio and there for is a dome like below
----
/ \
| |

Therefore if there is anything in that domed area that could cause interference (ie. a microwave, Wireless phone, etc.) that can also cause the signal in that area to diminish as well.
Ask Your Own Networking Question
Customer reply replied 7 years ago
How do I change the channel?
Network Technician: networkdoc, Network Administrator replied 7 years ago
I am sorry I missed the part on how to do so. I will lead you through it.

You need to log in to your router. To this open up an Internet browser and type in the address field: http://192.168.1.254

This should take you to the log in page.

On the log in page you will enter the following:

User name: admin
Password: (leave this blank)

Once inside the router you will then navigate to the wireless settings and you should see a drop down indicating the channel that the router is transmitting on. Change this to 11. Save the settings.

Once you have done this you will need to unplug the router, wait 60 seconds and plug the router back in.

You should then be able to connect back to the internet and the router will be on channel 11.
Ask Your Own Networking Question
Network Technician: networkdoc, Network Administrator replied 7 years ago
If the above address of 192.168.1.254 doesnt work then it will be 10.0.0.138.

The modem / router has 2 possible addresses.
Ask Your Own Networking Question
Customer reply replied 7 years ago

The first address worked.

 

It doesn't seem to have made any difference. Could a printer placed near the modem affect the wifi?

Network Technician: networkdoc, Network Administrator replied 7 years ago
Is the printer wireless?
Ask Your Own Networking Question
Customer reply replied 7 years ago
Yes but when I lose the wireless connection on the computers, I lose the wireless connection on the printer also. The printer is a Cannon MP980.
Network Technician: networkdoc, Network Administrator replied 7 years ago
Yes it is possible that the printer could have an effect on the signal. Usually though it doesnt. And yes I can see where if you lose wireless signal to the computers you definitely lose connection to the printer as it is attached to the wireless network. Also other things like metal desks, tables and filing cabinets can also cause a signal problem as the signal can bounce off them and become distorted causing connectivity issues.

Another solution that you do to determine where the weak spots in the signal are is to buy a wireless signal tester. I noticed you are in Australia and I am not too familiar with what electronics stores you have available there. I am in the states and those can be bought at places like Best Buy.

You can also purchase one online from newegg.com or tigerdirect.com.

That is my best suggestion. This will actually tell you where the signal is weak at and give you the best idea as to what might be causing the loss short of the modem being defective.

Also as a reminder if you do have to replace the modem the best channels to use are 1, 6 or 11. I prefer 1 or 11 as its on the ends of the 2.4 Ghz band helping to eliminated inter fence from other devices in the range.

I hope this has helped.
networkdoc
networkdoc, Network Administrator
Category: Networking
Satisfied Customers: 448
Experience: 5+ years of Information Technology and Systems Experience
Verified
networkdoc and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 7 years ago
Thank you for your help.
Network Technician: networkdoc, Network Administrator replied 7 years ago
Thanks Lizzie I wish you the best.
Ask Your Own Networking Question
Ask networkdoc Your Own Question
networkdoc
networkdoc
networkdoc, Network Administrator
Category: Networking
Satisfied Customers: 448
448 Satisfied Customers
Experience: 5+ years of Information Technology and Systems Experience

networkdoc is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

625 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

446 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I can not print from my IPad as of today. Yesterday it
I can not print from my IPad as of today. Yesterday it worked however my husband was having issues and no wthe message I get is that there is no air print printers found. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
When I access netacad.com on my laptop, I get redirected to
When I access netacad.com on my laptop, I get redirected to this URL: https://www.netacad.com/?p_p_id=58&p_p_lifecycle=0&p_p_state=normal&saveLastPath=false&_58_struts_action=%2Flogin%2Flogin&redirect… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
How do you reboot it. 3 years? I cant connect to wireless
I cant connect to wireless Its my wifes and I dont know how to turn it off/on … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
The following confuses me. I bought a Furbo camera to
Hi. The following confuses me. I bought a Furbo camera to monitor my puppy when I'm in different part of house or out of house. I have to link to my home wireless network or another wireless network, … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I'm trying to put money in my grandson's account so that he
I'm trying to put money in my grandson's account so that he can purchase a game and I am having problems … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I can't get Firefox to come on, so I can't get onto the
I can't get Firefox to come on, so I can't get onto the internet … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Vizio wireless router XWR100 not connecting to router software.
I have the Vizio wireless router XWR100. I can not connect to the http://vizio.home link or http://192.168.1.1 I have found that my ip address for this computer is 98.95.141.74 but I still can not con… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I want to set my laptop up to wifi but I need a sucurity
I want to set my laptop up to wifi but I need a sucurity code … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I get a message that my computer cannot connect to my
I get a message that my computer cannot connect to my router. It was working earlier today and I cannot determine the reason I can not connect … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
29 satisfied customers
I have a tablet 10.1, now i hawe problems with wifi
Hello, I have a tablet 10.1, now i hawe problems with wifi conection at my home, the tablet can't find my net, my galaxy 2s hawe no problem, if i go to another net conection,with my tablet, i hawe no … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I forgot my pass word for PC. Can't access cameras on PC>
I forgot my pass word for PC. Can't access cameras on PC> … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have a wireless router (N-300) and a laptop connected...no
I have a wireless router (N-300) and a laptop connected...no problems at all. However, I just got a Nook tablet and can't connect to the wifi network...I can't remember my password (tough to get old)!… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Its not my phone ,it my internet modem I have miss plast my
its not my phone ,it my internet modem I have miss plast my password ***** you help me retreieve it? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I just installed SQL Server 2008 R2. The installation
I just installed SQL Server 2008 R2. The installation completed okay, but the management studio doesn't come up. What have I done wrong?… read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
I need to up date but i no longer have windows. i have a
i need to up date but i no longer have windows. i have a telikin with lenix can i even update? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
446 satisfied customers
Are you im just here to ask gow i could update my router ive
hey how are you im just here to ask gow i could update my router ive been noticing its been running very slow lately … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I have Netgear router. I have forgotten my password for
I have Netgear router. I have forgotten my password ***** wifi … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I am using AT&T for both my telephone and DSL WiFi service
I am using AT&T for both my telephone and DSL WiFi service via an AT&T router, model 2701HG-8. The WiFi workes well between my PC and Laptops. I just bought a Tablet and when it trys to obtain the IP … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x