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how do I secure my westell 327W

Customer Question
how do I secure my westell 327W
Submitted: 8 years ago.Category: Networking
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Answered in 3 minutes by:
11/29/2009
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 5,182
Experience: IEEE, Microsoft
Verified

Hi,

 

Can you confirm you just have the Westell unit connected to your machine and that you do not have an additional router.

 

Thanks

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Customer reply replied 8 years ago
I do not have it connected with a cable, but I found the cable
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

So you just have your computer connected to teh Westell and nothing else, Is that correct?

 

I just want to make sure it is the Westell modem we need to configure and not a different router?

 

Also can you tell me who your internet provider is?

 

Thanks

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Customer reply replied 8 years ago
I am accessing the router, but don't have a physical connection. I can plug in the cable if you want. I think i found the right place. Verizon is out provider
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

Can you turn the Westell unit over and tell me exactly what is written on the label on the base of the modem.

 

Then can you connec the hardwire from your machine to the E1 port on your Westell unit then reboot your machine and see if you can get online so we can check the settings on the modem.

 

graphic

 

Let mw know

 

Thanks

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Customer reply replied 8 years ago
how do i get back to you after I reboot?
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

Just click the link in the email you ahould have received or just come back to justanswer.com and it will bring you back here.

 

Thanks

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Customer reply replied 8 years ago
will reboot now
Customer reply replied 8 years ago
I have restarted
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

Can you tell me what is on the label on the bottom of the westell.

 

Thanks

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Customer reply replied 8 years ago

Model 890-327w5-06 Rev D

do you want more?

Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

No that should do it,

 

Can you click Start then in the search box can you type CMD then hit enter to open a DOS window.

 

From there can you type ipconfig then hit enter and make a note of the Gateway address which should be something like 192.168.1.1

 

Once you have that can you open a Internet Explorer Window and type the gateway address in the following format http://192.168.1.1 then hit enter to open the routers login page.

 

When prompted type your admin username and password ( If you have not changed it can you type admin as the username and password XXXXX the password)

 

Once logged into the router can you then click Configuration then choose wireless then choose security

 

Once the page opens can you then choose the type of security you want, such as WEP then enter a 10 digit number such as your phone number in the passphrase box then click Save.

 

Once you have done can you wait approximately 2 minutes then try to connect to your wireless network using the new password XXXXX just set by clicking start then connect to and selecting your network then choosing connect and entering the password.

 

try that and let me know if you have any issues

 

Thanks

Eric

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Customer reply replied 8 years ago
i'm starting now -- will let you knoW
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

Just let me know if you have any issues

 

Thanks

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Customer reply replied 8 years ago
i get a list of pages and links not a prompt for a password. I am using the ipv4 number.
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

Can you tell me what the IPV4 number is?

 

Thanks

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Customer reply replied 8 years ago
192.168.1.47
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

Can you try with 192.168.1.1 and let me know what happens

 

Thanks

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Customer reply replied 8 years ago
a lot of page links - most offering help
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

when you typed the ipconfig command can you tell me if you got a default gateway number?

 

Thanks

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Customer reply replied 8 years ago
yes 192.168.1.1
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

so if you click this link http://192.168.1.1 what happens?

 

Thanks

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Customer reply replied 8 years ago
Getting c;oser -- goes to VersaLink Wireless Gateway with 3 sections: 1- My network ..unknown name... 2- My gateway ...Connection type PPP, Username duboisjr1 IP address 72.75.16.218 3-My network ... Connect type Unkown ip address 192.168.1.47
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

Do you have a toolbar accross the top?

 

If not can you tell me what options you have?

 

Thanks

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Customer reply replied 8 years ago

I guess ...

back Ask Search Web, a key hole with down arrows on either side, highlight, more>> , X, windows flag, box with Bing and magnifying glass, >> Sign in

 

Nextlinw Favorites, Star with arrow, Web Slice Gallery,

 

Next line tabs with quesion -- on right House, arrow, mail, print, page, safty, tools,?

Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Ok,

 

Does anything look like the toolbar in this screen shot?

 

graphic

 

Thanks

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Customer reply replied 8 years ago
No, but I did get to one with Main, Wireless Settings,My Network, Firewall Settings, Advanced and System Monitoring
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Great,

 

Can you choose Wireless settings and then let me know if you can then click security and follow the directions I posted

 

Let me know


Thanks


Eric

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Customer reply replied 8 years ago

I get 401 Authorization Required -- I tried admin and password

 

Then I tried verizon acct id and password XXXXX same results

Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

Damn,

 

That means you are going to have to call verizons tech support to get the login information as we cannot reset it to factory and I have no idea what the login will be.

 

If you can follow this link then choose callus and enter your zip it will give you the correct phone number for support http://www22.verizon.com/content/ContactUs/

 

Let me know how you get on

 

Thanks

Eric

Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 5,182
Experience: IEEE, Microsoft
Verified
Claws224 and 87 other Networking Specialists are ready to help you
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Customer reply replied 8 years ago
Verizon took care of it --- Thank you for your time
Network Technician: Claws224, IEEE Network Engineer replied 8 years ago

More than welcome,

 

If we can be of any help in the future please let us know

 

Thanks

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 5,182
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