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The hard drive on my computer crashed and i cannot access
the hard drive on my computer crashed and i cannot access the data.. The hard drive is a Hitachi product and has a date of 2009 on it and no computer repairman can get the data. Can you help me? … read more
Larry S
Larry S
Senior Technical Support
Bachelors in Information Technology Security
199 satisfied customers
I have a Hitachi external G-Drive on a Macintosh that is not
I have a Hitachi external G-Drive on a Macintosh that is not mounting and not appearing in the disk utility. It's also clicking. I did a Disk Utility search in Terminal and the drive didn't show up. I… read more
Kent
Kent
Web Developer/Programmer/Computer Tech.
Bachelor of Science in Information Technology
2,280 satisfied customers
I have Office 365, but I have a different issue to ask
I have Office 365, but I have a different issue to ask about. I have windows 20 that is corrupted and I am trying to retrieve my data from the hard drive, but it is encrypted with Bit Blocker. Can you… read more
Cody
Cody
Systems Engineer
Bachelor's Degree
6,618 satisfied customers
I have a WD external drive purchased from a Costco which was
I have a WD external drive purchased from a Costco which was accidentally knocked over. Ever since the drive has failed to mounty. It tries and tries, but something mechanical has misaligned preventin… read more
UgoA
UgoA
BA/BS
1,308 satisfied customers
My seagate external hard drive is no longer working, but I
My seagate external hard drive is no longer working, but I need to retrieve the data. Took it to best buys geek squad and the told me when they hooked it up, they couldn't read anything… read more
Bing
Bing
Freelance IT Consultant
2,079 satisfied customers
I have a MyBook Western External hard drive that is not
I have a MyBook Western External hard drive that is not being recognized by my computer when I plug it in by USB to my computer. The drive was working OK until I used it to backup video files from my … read more
Dustin
Dustin
Support Technician
9,677 satisfied customers
Having trouble using RX301-PU3-35B HDD dock. I am trying to
Having trouble using RX301-PU3-35B HDD dock. I am trying to read an old 500GB Hitachi Deskstar drive. My computer does not "see" the docking station or the drive. I have USB 3.0 ports and everything i… read more
technicalcat
technicalcat
Computer Science
1,859 satisfied customers
My older mother is buying a computer. She wants to buy an annual
My older mother is buying a computer. She wants to buy an annual membership to the Geek Squad with it, as she thinks there will be enough need to justify it. Do you have any statistics I can share wit… read more
Dustin
Dustin
Support Technician
9,677 satisfied customers
I have a 5K750-500 HDD for a laptop that seems to have died.
I have a 5K750-500 HDD for a laptop that seems to have died. I am wondering if there is a cable or connector I could use to connect it to my work laptop and retrieve the data. I am thinking some sort … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
131 satisfied customers
My DELL computer cannot see the Maxtor External Hard Drive
My DELL computer cannot see the Maxtor External Hard Drive that I have had for four years. I just recently purchased a new computer with Windows 7 and initially it was detecting it until I upgraded so… read more
Sean Feehan
Sean Feehan
Computer Repairer
Associate Degree
57 satisfied customers
dropped my maxtor 3200 on carpet floor. When hooked up to
dropped my maxtor 3200 on carpet floor. When hooked up to my windows xp computer it states that the usb port is overpowered. Is there any way to get the back ups off this drive.… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor's Degree
3,487 satisfied customers
I have an Iomage portable HDD (Model LPHD-UP, 320 Gb). It has
I have an Iomage portable HDD (Model LPHD-UP, 320 Gb). It has always worked well, but now suddenly it is giving me the message: 'You need to format this drive in order to use it'. This is on a Dell la… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
933 satisfied customers
I received a Htachi Mobile Plus external drive with LifeStudio
I received a Htachi Mobile Plus external drive with LifeStudio software in January, 2012. It was working fine until two days ago. Now my computer does not recognize the main external drive, although i… read more
Richard
Richard
IT Manager
IT Manager, Consultant
19,493 satisfied customers
I have an Hitachi Simple Drive Mini external hard drive, I
I have an Hitachi Simple Drive Mini external hard drive, I put some films on it and then used it to play on my Sony Blue Ray i player, it worked once and now won't play, have I deleted something that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
19,493 satisfied customers
Hi... I have a Hitachi XL1000 external hard drive, into which
Hi... I have a Hitachi XL1000 external hard drive, into which I previously transferred my data. Now, after putting a new Seagate 500GB SATA and the newest Windows 7 in my HP G72-B66US Notebook, I can'… read more
Networke_Helper
Networke_Helper
Bachelor's Degree
13 satisfied customers
THE QUESTION I HAVE IS IN REFERENCE TO MY SEAGATE...SERIAL
THE QUESTION I HAVE IS IN REFERENCE TO MY SEAGATE...SERIAL NUMBER 2GEWK761 EXTERNAL HARD DRIVE... I CAN NOT RETRIVE ANY INFORMAION FROM IT... I HAVE SOME HO MODEL RAILROAD SCENRY PIC'S THAT TOOK MORE … read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
66 satisfied customers
I dropped my seagate free agent yesterday and noe my pc does
I dropped my seagate free agent yesterday and noe my pc does recognize it. What can be done to correct this??… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
922 satisfied customers
My external hard disk just fell from a 2 feet height. And I
My external hard disk just fell from a 2 feet height. And I am hearing some rumbling sounds when i try to read data from it. I have a lot of data backed up into that hard drive. Can you please let me … read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
7,755 satisfied customers
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Meet the Experts:

Shefin

Shefin

Computer Hardware Engineer

215 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

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15+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Chris L.

Chris L.

Support Specialist

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Certified Hardware expert with over 10 years experience.

sudipto_dutta

sudipto_dutta

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Jins M. N.

Jins M. N.

Computer Hardware Engineer

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12+ years experience. Expert in various softwares and hardware devices.

Miro

Miro

Computer Support Specialist

73 satisfied customers

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Sean Feehan

Sean Feehan

Computer Repairer

57 satisfied customers

11 years of repair, 3+ in a professional setting

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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