How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ameen Khan Your Own Question
Ameen Khan
Ameen Khan, Computer Technician
Category: Computer Hardware
Satisfied Customers: 6188
Experience:  IT Specialist
Type Your Computer Hardware Question Here...
Ameen Khan is online now
A new question is answered every 9 seconds

I foolishly tried to root my tablet. I tried to hard reset

Customer Question

I foolishly tried to root my tablet.
I tried to hard reset my Galaxy Tab A. It goes to the Galaxy Tab A powered by android and then goes to samsung and sits there and flashes samsung. I tried holding various buttons but can't get into recovery mode or turn it off.before this menu came up, a warning screen came up that talked about loading custom operating system. Volume up to continue, volume down to load existing system. Chose volume down went back to flashing samsung. Volume up
I got a blue screen that says "downloading do not turn off target" In the upper left corner is
Product name: SM-T350
Current Binary: Custom
System Status: Official
Warranty Void: 0x1 (4)
Qualcom Secure Boot Enable (CSB)
AP SWREV: S1, T1, H1, R1, A1, P1
Secure download: EnableDoesn't let me move between lines. Any ideas on how to go from here?
Submitted: 8 days ago.
Category: Computer Hardware
Expert:  Ameen Khan replied 8 days ago.

Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

​Follow the steps from this link below to troubleshoot this


Let me know if you have any follow up questions. I am here to help you.

Customer: replied 8 days ago.
When I go through this I get a warning screen about a custom os. it says volume up to continue volume down to restart. If I do volume up i get the above message. Volume down goes into the powered by android/samsung where it stops on the samsung and blinks.
Customer: replied 8 days ago.
how would you connect?
Expert:  Ameen Khan replied 8 days ago.

You will have to reload the OS - follow this video -

Customer: replied 8 days ago.
the tablet only cost $150
Expert:  Ameen Khan replied 8 days ago.


Customer: replied 8 days ago.
utube video is so blurry I can't see it
Expert:  Ameen Khan replied 8 days ago.

Change the video settings quality to higher