Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have just purchased a third roku streaming device. When I…

Customer Question
I have just purchased...

I have just purchased a third roku streaming device. When I set it up it freezes on my pc screen and get an endless circle saying locate your other roku devices. I have tried to set up twice with the same result. help.

Technician's Assistant: What Roku model do you have?

The box just says streaming stick

Technician's Assistant: What have you tried so far with your Roku media player?

It gives me directions to go on line to roku.com/link. Then I entered the code that it gave me on the tv screen 26DL, Then I followed directions to name the device and then pushed the button to located other devices, when the computer screen gets stuck in a circle loop

Submitted: 2 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 8 minutes by:
5/31/2018
Computer technician: John Castle, Engineer replied 2 months ago
John Castle
John Castle, Engineer
Category: Computer Hardware
Satisfied Customers: 1,045
Experience: IT Trainer at QA
Verified

Hi There

Can we arrange a time for me to look at this

Thanks

John

Ask Your Own Computer Hardware Question
Customer reply replied 2 months ago
what does this mean
Computer technician: John Castle, Engineer replied 2 months ago

Can you give me the make and model of your PC?

Ask Your Own Computer Hardware Question
Customer reply replied 2 months ago
Dell. Can't see a model
Customer reply replied 2 months ago
Dell Inspiron 580
Computer technician: John Castle, Engineer replied 2 months ago

Is it the computer or Roku that is freezing?

Ask Your Own Computer Hardware Question
Customer reply replied 2 months ago
The Roku message on my screen says "locate your other devices" and shows a rotating circle
Computer technician: John Castle, Engineer replied 2 months ago

OK great can you give me the serial code

Ask Your Own Computer Hardware Question
Customer reply replied 2 months ago
I can't get on floor to find a serial code but I have a product ID
Computer technician: John Castle, Engineer replied 2 months ago

What is it please?

Ask Your Own Computer Hardware Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 269
269 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

269 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
Can I install Roku stick on my computer that has HDMI cable?
Can I install Roku stick on my computer that has HDMI cable? If so, I'm having a hard time getting things up and going. I have an ASUS Zen computer running Windows 10. … read more
JustinTimeTech
JustinTimeTech
Technology Support Specialist III
BS
11 satisfied customers
I am trying to update my roku account. It is under my
I am trying to update my roku account. It is under my brothers name but he died. So there is no longer an email or password ***** log in … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I NEED TO SET UP DIRECT TV NOW USER ID AND PASSWORD. Roku.
I NEED TO SET UP DIRECT TV NOW USER ID AND PASSWORD … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do I install "MyBoopkwd" on windows 10? It was shown on
How do I install "MyBoopkwd" on windows 10? It was shown on my old XP, but now W10 does not find it. Help, please.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
My logitech remote works. But when I t watch tv, everthing
my logitech remote works. But when I hit watch tv, everthing comes on but the tv sreen is blank… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Sometimes in watching streaming cartoons with my grandkids,
Sometimes in watching streaming cartoons with my grandkids, the cartoons stop off and on because they're loading again. I have a Windows/Vista computer, a Cisco E1200 wireless router, and a Roku 2 XD.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hello, I have a Verizon/Viso moden at my Mac. I plan on two
Hello, I have a Verizon/Viso moden at my Mac. I plan on two roku's that I want to hook up two seperate tv's with those roku's with two cat. 5 cables running to each . Will this set up work to run netf… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
Hi. I have a Logitech 900 remote. With the TV on, cable and
Hi. I have a Logitech 900 remote. With the TV on, cable and receiver on. I press guide and get nothing. Remote says check blasters or get closer to blasters. I haven't done anything to my blasters . I… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
190 satisfied customers
I bought a Roku and it is not accepting my wifi password, so
I bought a Roku and it is not accepting my wifi password, so I can't even use it at the moment. How do I fix this?… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
127 satisfied customers
trying to connect my computer with my television...using an
trying to connect my computer with my television...using an HDMI cable but all that displays on tv screen is my wallpaper...help me finish this… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
When watching a video/film vi at wired connect to my PC, why
When watching a video/film vi at wired connect to my PC, why does it stop/pause after appro 40 mins. Has done this four times now with two different films, Very frustrating, help please.… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I am wanting to connect IP cameras to the Flash Media Live
I am wanting to connect IP camera's to the Flash Media Live Encoder. How do I set up a filter so the encoder can recognize it as a capture device?… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
How do i connect my pc vga to my pc. the pc is hd but has a
how do i connect my pc vga to my pc . the pc is hd but has a vga in put the pc does not have a hdmi output… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My daughter does Not own a TV. However she has a Mac book,
My daughter does Not own a TV. However she has a Mac book, ipad2 and iPhone 4S. Her boyfriend has a desk top Mac. Would buying her an Apple TV be of any benefit to her?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have an Adata HD710. When I play video files from it through
I have an Adata HD710. When I play video files from it through my Seagate Goflex they drop out and get all wonky. After 30 minutes they just stop. I have used this set up with other portable hard driv… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
dv7-4071nr pavillion 17 inch entertainment laptop. I need to
dv7-4071nr pavillion 17 inch entertainment laptop. I need to replace fan. I have fan, I have followed all steps. Keyboard loose on all sides, all screws out, can lift it up 1/2 inch on all sides and l… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I have new Logitech Google TV Revue hooked up to my Samsung
I have new Logitech Google TV Revue hooked up to my Samsung HDTV. When I type in a web address using the Revue (www.bestbuy.com) for example, the Best Buy first page shows up but I can't clink on anyt… read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
269 satisfied customers
How do I hook up my PC to my LG TV with a SVGA cable when I
How do I hook up my PC to my LG TV with a SVGA cable when I keep getting an "invalid format" message?… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x