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Resently change internet carrier, now with AT and T, Trying…

Customer Question
Resently change internet carrier...

Resently change internet carrier, now with AT and T , Trying to wire the magic jack to computer to MFC for faxing.

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

After I whiched carriers

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, I just need to know how the wires should connect to cumputer to magic jack to MFC to telephone outlet

Submitted: 2 months ago.Category: Computer Hardware
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Customer reply replied 2 months ago
I am still waiting on an answer to hook up my magic jack to my MFC
Answered in 4 hours by:
5/30/2018
Computer technician: Russell H., Computer Repairer replied 2 months ago
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 12,955
Experience: Working to keep PC-type computers working since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

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Computer technician: Russell H., Computer Repairer replied 2 months ago

I have to warn you in all honesty, that MagicJack service is quite unlikely to be able to support faxing. You see, voice phone service is what MagicJack is, and it does well enough at that.

But for faxing the frequencies transmitted need to be higher / more detailed than for voice. And not being designed for that, MagicJack will not (most likely) work at all.

I advise you to get fax service another way - such as, by an online fax service, or PC Faxing, etc. You can try MagicJack faxing if you set your fax's Transmission speed to minimum (Slow) and disabling ECM (Error Correction), but even that may not work.

If I can help you further, Reply and let me know, please.

- If this answers your question, please rate my answer using the five-star interface at the top of the JustAnswer question page .... A five-star rating would be appreciated! Thank you.

If you need more info, or have any comments, use Reply To Expert to respond.

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Customer reply replied 2 months ago
I have magic jack in the past with faxing and it does work. I fixed the problem myself earlier. Waiting this long is too long, I appreciate your advice but it's not correct. I would like to cancel my membership and the refund for the money asked for this morning.
Thank you
Glenda
Computer technician: Russell H., Computer Repairer replied 2 months ago

I did suggest it might work with an adjustment of your fax's setting to minimal or Slow transmission speed... I am surprised, but pleased, to hear that you did succeed. Thank you for trying JustAnswer; I have forwarded your request for a refund etc. to Customer Support at JustAnswer, they ought to take care of it with reasonable promptness.

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Category: Computer Hardware
Satisfied Customers: 12,955
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Experience: Working to keep PC-type computers working since 1988.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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