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I have an iomega external drive model 31823700 and i need an…

Customer Question
I have an iomega...

I have an iomega external drive model 31823700 and i need an adapter to connect it to my new MacBook Pro. What kind of adapter should I get?

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

10.13.4 and I need to connect via USB C

Technician's Assistant: What have you tried so far with your MacBook Pro?

I cannot find an adapter for the drive that will connect to the new USB C.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Do you want the serial number?

Submitted: 2 months ago.Category: Computer Hardware
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Answered in 5 minutes by:
5/30/2018
Computer technician: Moses C,
 replied 2 months ago
Moses C
Category: Computer Hardware
Satisfied Customers: 1,002
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.

Is it eGo 500gb?

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Customer reply replied 2 months ago
I do not know if it is an eGo 500 gb. I know that the model number is ***** and the S/N is YAFB312323
Computer technician: Moses C,
 replied 2 months ago

if you can take a picture of the port which where the cable connects i can be more sure to send you the correct cable info.

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Computer technician: Moses C,
 replied 2 months ago

post the picture here.

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Customer reply replied 2 months ago
No I cannot connect the device so I don't see why that troubleshooting is worth any money. How do I post the picture? It is on my phone.
Customer reply replied 2 months ago
I think you should be able to say what kind of cable this drive uses based on the model number of the drive.
Computer technician: Moses C,
 replied 2 months ago

upload it on www.filedropper.com or you can upload the picture here on this chat.

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Customer reply replied 2 months ago
http://www.filedropper.com/img4277_1
Customer reply replied 2 months ago
Both ends of the cable look the same.
Computer technician: Moses C,
 replied 2 months ago

thanks for sending the picture, please send it again as its 90% blurr i cant view it.

click another picture and send, Thanks.

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Customer reply replied 2 months ago
http://www.filedropper.com/img4274
Customer reply replied 2 months ago
http://www.filedropper.com/img4280 . and . http://www.filedropper.com/img4279
Customer reply replied 2 months ago
I need to leave for a meeting in 15 minutes. Will you be able to answer by then?
Computer technician: Moses C,
 replied 2 months ago
Ask Your Own Computer Hardware Question
Computer technician: Moses C,
 replied 2 months ago
Ask Your Own Computer Hardware Question
Computer technician: Moses C,
 replied 2 months ago

Anything else you need let me know.

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Computer technician: Moses C,
 replied 2 months ago

My priority is 100% customer satisfaction, complete the rating after the problem is fixed/resolved and if you are unable to follow any given steps please click on View response/reply button and post me a reply i will continue in assisting you further.

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Customer reply replied 2 months ago
That will not connect to a USB-C port. That looks like the old USB
Computer technician: Moses C,
 replied 2 months ago

this cable is called data cable and usb cable is different.

This cable can be used on a printer as well. its the correct cable.

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Customer reply replied 2 months ago
Please go back to my question. I have a new MacBook Pro. All the external ports are USB C. I have this iomega external drive Model 31823700 and want to connect it to the new laptop.
Computer technician: Moses C,
 replied 2 months ago

I am going to opt out and allow other experts to have an opportunity to answer your question.
Thank you.

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Computer technician: Jon, Computer Support Specialist replied 2 months ago
Jon
Jon, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 807
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Computer technician: Jon, Computer Support Specialist replied 2 months ago

So if your macbook only has a USB-C port then first and foremost you will definitely need a "USB-C to USB adapter".

Then once you have the USB-C to USB adapter, you will need to attach your external hard drive cable like shown before with one side connected to the USB-C adapter and the other end to the external drive itself.

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Customer reply replied 2 months ago
I have the USB-C to USB adaptor. This particular external hard drive gets its power from the computer, not from a separate power supply and when I have tried other adaptors through that USB-C to USB adaptor, it doesn't show up on my computer. I haven't yet found an adaptor that fits in the port that I was using on the iomega drive.
Computer technician: Jon, Computer Support Specialist replied 2 months ago

Then maybe you should skip using the USB-C to USB adapter I showed you from the apple store but instead use this direct USB-C to USB-B cable which can connect your MacBook with the USB-C side and the USB-B side (big square looking) side into the external hard drive. Maybe because trying all the adapters are losing its power. With this, it is more direct. Please look at the pictures on the following link and tell me if the USB-B part will connect to the external hard drive you are trying to use.

https://www.amazon.com/Cable-Matters-Printer-USB-C-Black/dp/B00VKSF39O/ref=sr_1_sc_3?s=electronics&ie=UTF8&qid=1527735828&sr=1-3-spell&keywords=usbc+to+usb+bexternal+har+drive

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Computer technician: Jon, Computer Support Specialist replied 2 months ago
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